seller videao verification call internal error
Please help, I have tried for 3 weeks to connect to the video verification call, and it says internal error. I have been selling for years and not even sure why my account has been flagged. Seller support keeps sending a link that does not work. I have sent multiple screen shots of the timestamped internal error and have tried to connect about a hundred times. Im afraid my account will perminately be deactivated. I also have not been able to send in shipments for 3 weeks, and they are withholding payment please advise!!! This has negatively impacted my business!! Case ID ID 14702059001
seller videao verification call internal error
Please help, I have tried for 3 weeks to connect to the video verification call, and it says internal error. I have been selling for years and not even sure why my account has been flagged. Seller support keeps sending a link that does not work. I have sent multiple screen shots of the timestamped internal error and have tried to connect about a hundred times. Im afraid my account will perminately be deactivated. I also have not been able to send in shipments for 3 weeks, and they are withholding payment please advise!!! This has negatively impacted my business!! Case ID ID 14702059001
10 replies
Stevie_Amazon
Hi there @Seller_wCpPo1b0wscod,
Thank you for reaching out.
I understand you have encountered issues when trying to participate in a video verification meeting.
I would like to suggest trying basic troubleshooting steps to see if your issue is resolved and you are able to access the meeting successfully.
- disable browser extensions
- clearing cache and cookies
- close and restart the browser
- try accessing this in a different browser
Please update t his thread and let the community and I know if this does not work so we may further assist.
All the best,
Stevie
Seller_TA465KI6h1rYE
I have the exact same issue. I've been trying to deal with this since Jan. 18. Like you, I have an open case where I have provided multiple screenshots taken at different times from different links with the same result. "Internal Error"
I will start my own discussion on the topic but I wanted to let you know this isn't just you.
The support has not been adequate in the sense that it all ends up with you just getting another link that does not work.
I hope we can find a solution.
Good luck
Seller_zrHuWz47MZMp3
Having this same issue currently. Anything ever work?
Seller_TA465KI6h1rYE
I was able to get into my video call. Like I said I had been having the same issue as you. I was able to get through by disabling my McAfee web protection extension (Screen attached). Maybe this or something similar could be the issue. Good luck!
Seller_Lja9ZzdO6g7wG
I've been having the same problem for a month now. I opened several cases, sent screenshots, a screen record demonstrating the internal error, changed the PC, windons/mac os, cleaned everything up - nothing helped. Each time support just send me a standard link which I already have. The solution would be to allow to pass verification by the OLD method, through slots and a unique link to Amazon Chime, as it was before Amazon implemented the instant verification method this year. But it seems like they don't hear me…
Here is my post: https://sellercentral.amazon.com/seller-forums/discussions/t/04b4899f-7220-4981-9f58-7b1e242bd727?postId=df0b7f75-7259-4502-a543-6593179cec1f
