Dear Sakura,

It’s great to see Amazon taking swift action against spam attacks on the Forums. However, sellers are facing a much bigger issue—product theft by ATS staff abusing the return system. Just as Amazon felt the pain from spam attacks, has it ever truly been concerned about sellers?

ATS employees (or those connected to them) intentionally order products using multiple accounts, steal the original items, and replace them with used or unrelated goods before returning them. They do this because they know refunds will be processed without proper verification.

The issue here is that Amazon's own team is responsible for verifying these returns, yet these fraudulent activities continue unchecked. If Amazon strictly applies its own return policies and ensures thorough verification, such theft could be substantially reduced.

Genuine buyers never engage in such theft—their primary concern is simply getting their money back for a valid return. However, ATS staff exploiting the system hurt both sellers and Amazon, leading to financial losses, policy loopholes being misused, and reduced trust in the platform.

We urge Amazon to take this issue as seriously as spam attacks and implement stronger verification measures for returns, especially for repeat offenders and high-value products.

Looking forward to Amazon’s action on this matter.

We are not firing on air. Just take a look at SAFE-T Claim ID: 58461-30414-3707729 and SAFE-T Claim ID: 64423-47596-3976119.

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