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Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

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1 reply
Account Health
Tags:Account Health
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user profile
Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Account Health
Tags:Account Health
00
134 views
1 reply
Reply
1 reply
user profile
Sakura_Amazon_
In reply to: Seller_K3KLsBTJxJ5x9's post

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
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user profile
Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

134 views
1 reply
Account Health
Tags:Account Health
00
Reply
user profile
Seller_K3KLsBTJxJ5x9

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Account Health
Tags:Account Health
00
134 views
1 reply
Reply
user profile

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

by Seller_K3KLsBTJxJ5x9

Dear Amazon Team,

I am writing to request a review and update of the Order Defect Rate (ODR) time window currently applied to my seller account.

As per the details:

Order ID: 402-6171613-7527552

A-to-z Guarantee Claim Date: 18/02/2025

Current ODR Time Window: 30-Jan-2025 to 30-Mar-2025

The above claim clearly falls within the 60-day ODR evaluation window, yet the system has not updated or reflected this accurately. It appears that the claim is either not counted in this window or the window is not refreshing correctly on my account dashboard.

I kindly request you to review this issue and ensure that the time window reflects the accurate dates so that my performance metrics are correctly calculated.

Please let me know if any further documentation or clarification is required from my side.

Thank you for your support.

Account Health
Tags:Account Health
00
134 views
1 reply
Reply
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Sakura_Amazon_
In reply to: Seller_K3KLsBTJxJ5x9's post

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
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user profile
Sakura_Amazon_
In reply to: Seller_K3KLsBTJxJ5x9's post

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_K3KLsBTJxJ5x9's post

Hello @Seller_K3KLsBTJxJ5x9,

Please remember that Amazon Seller Forums are a community to share experiences with other Selling Partners. If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Have you already contacted them regarding this order?

Regards,

Sakura

00
Reply
Follow this discussion to be notified about new activity