Missing Items from Inbound -Request Amazon to escalate the case
ID 16760133231
Request Amazon to escalate the case and ask the Amazon seller support to explain why the unexpected delivery occurred. Our shipment fully complies with Amazon's shipping requirements, and we need an explanation.
thank you so much for your help
Missing Items from Inbound -Request Amazon to escalate the case
ID 16760133231
Request Amazon to escalate the case and ask the Amazon seller support to explain why the unexpected delivery occurred. Our shipment fully complies with Amazon's shipping requirements, and we need an explanation.
thank you so much for your help
5 replies
Seller_9va0tBTtaMReu
I have checked the surveillance footage. Our workers packaged the goods in accordance with Amazon's requirements. I'm not sure what happened. The Amazon Seller Support was unable to explain why they just closed our case.
Jameson_Amazon
Hi @Seller_9va0tBTtaMReu,
Thank you for reaching out on the Seller Forums and for your patience here!
I'd be happy to escalate this situation internally for further review, however in order for me to do so, I do need to provide that team with a more recent case ID. Although it may be repetitive (apologies for that!), can you please open a new case with Seller Support and send me that new ID? If this situation is still unresolved once that new case is closed, I can then escalate this further!
In the meantime, please let me know if you have any additional questions.
Thanks again,
Jameson
