मुझे भी Payment को लेकर समस्या का सामना करना पड़ रहा है Order निकल रहे पर Payment नहीं आ रहा है
1. मेरे Order सही निकल रहे पर payment टाइम से नहीं आता
2. Payment नहीं आता इसलिए Stock भारने में समस्या का सामना करना पड़ता है
मुझे भी Payment को लेकर समस्या का सामना करना पड़ रहा है Order निकल रहे पर Payment नहीं आ रहा है
1. मेरे Order सही निकल रहे पर payment टाइम से नहीं आता
2. Payment नहीं आता इसलिए Stock भारने में समस्या का सामना करना पड़ता है
2 replies
Danny_Amazon
Hello @Seller_vpNWvJ6lCQVwt and thank you for surfacing this on the seller forums!
Danny here, and I'll respond in both English and Hindi in case that is helpful, but please do accept my apologies for any issues with the translation from English.
I understand you are seeing orders come through, but payments may not be applying correctly, and can appreciate that frustration. It may be that funds are being held in your Account Level Reserve, which refers to the amount of funds that Amazon keeps reserved in your seller account to cover potential or existing buyer disputes, including those received through the A-to-z Guarantee programme or chargebacks.
Please see the following help page for more information, and be sure to connect with our seller support team for more account specific troubleshooting if you continue to see issues with payments!
Account Level Reserve: https://sellercentral.amazon.in/help/hub/reference/G200136810