Repeately denied A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
Hi,
We have just had an A-Z claim for an order that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."
We've had this before and appealed the decision saying this should not have affected our ODR as per Amazon's shipping policy. I even included the text where it states that, but have just received an email that the appeal was denied.
We've had this before a couple of times and usually Amazon changes the ODR affected to NO, but this time they just denied this. Can any mod here help us? The order in question is 114-7343392-2812240
Thank you!
Repeately denied A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
Hi,
We have just had an A-Z claim for an order that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."
We've had this before and appealed the decision saying this should not have affected our ODR as per Amazon's shipping policy. I even included the text where it states that, but have just received an email that the appeal was denied.
We've had this before a couple of times and usually Amazon changes the ODR affected to NO, but this time they just denied this. Can any mod here help us? The order in question is 114-7343392-2812240
Thank you!
29 replies
Seller_OvL8C4BJWiuS9
Was it scanned as "accepted" by the carrier on or before the ship by date?
Seller_Sram36TnVt73c
if you shipped on time (as shown on the CARRIER'S website), then you should appeal until it is resolved in your favor.
Seller_Sram36TnVt73c
Was Amazon's ship-by date on the order 3/5/2024?
If so, this should be covered by Amazon, whether or not it is EVER delivered.
Just keep appealing as I mentioned above.
Seller_MdxfEfnKed3gz
Amazon finally reversed decision BUT now have lost FEATURED OFFER ELIGIBILITY for all my FBM listings. Thanks all for your input and help. I'm at a loss for what to do about Featured Offer after going from 10-15 sales a day to maybe 1
Seller_UHVnOVHF8YpEx
Good luck. Amazon's A-Z claims dept has been useless to help fight against scammers. We have lost thousands of dollars in fraud because of them. We appeal with legitimate proof and just keep getting denied.
Seller_MdxfEfnKed3gz
Hi,
There seems to be a problem with Buy Shipping and Fedex Ground and tracking going into a black hole. I have had approximately 10 of these A-Z claims and have appealed all of them. All of the tracking goes nowhere.
I'm currently in a standoff with Amazon and they continue to deny me on
Order ID: 111-2250414-4452206
CarrierFedEx
Tracking ID
286521072366
Josh_Amazon
Hello @Seller_MdxfEfnKed3gz,
This is Josh from Amazon, thank you for contacting our Forums!
I've reviewed order 114-7343392-2812240 and can confirm there is no ODR impact on your account from this order.
Are you still experiencing any issues related to this A-to-z claim? If so, please let me know. As it stands, there doesn't appear to be an ODR impact that requires appeal.
Kind regards,
-Josh
