Fake Order Recieved. How Amazon can resolve this?
I have been received fake orders from [Moderator Edit: buyer information removed]. These fake accounts place COD orders and cancel them once the order is shipped by us. HOW TO BLOCK THIS BUYER ? Or should amazon help us to cancel such order from their side? And it will not affect our account help.
Fake Order Recieved. How Amazon can resolve this?
I have been received fake orders from [Moderator Edit: buyer information removed]. These fake accounts place COD orders and cancel them once the order is shipped by us. HOW TO BLOCK THIS BUYER ? Or should amazon help us to cancel such order from their side? And it will not affect our account help.
9 replies
Jessica_Amazon_
Hello,
Thank you for your post. Please be aware that it is against the Community Guidelines to post personal information on the forum and therefore I have removed the buyer information from your post.
There is an option to report suspicious orders through your account. You can find out more on this help page: Fake order or buyer abuse check for Easy Ship or Self-Ship orders.
Regards,
Jessica
Seller_HDHe0CVt43hRx
Same happen with me also COD orders are fake
Seller_Fg3oEKc0OZm4d
open this link and send order Ids which you think are fake orders:https://sellercentral.amazon.in/help/hub/solution/WF_ReportSuspiciousOrder
Amazon will verify the same and cancel the order if it is fake, if not then you have to proceed the order.
And do not worry, if a buyer place an order and cancel it on the way, YOU WILL NOT BEING CHARGED FOR COURIER RETURNS.
even if somebody doing this to you, STAY HAPPY BECAUSE THEY ARE IMPROVING YOUR SALES RANK.
[Moderator Edit: Personal Information removed]
Seller_is03X1skCPEs4
Same happen with me also COD orders from Rajasthan, bihar UP state are fake
Seller_jBvXHxeCFRFJa
The best way is to cancel it from your end, and before canceling, raise this concern to Amazon and give the ticket id to your account manager for reference so that any metrics, if affected, can be reversed. Also Add a proper MOQ on each SKU's.
Seller_fuDudueFBow5b
Apply for FBA Warehouse in your state - and keep the stock there - to avoid all this issue
