Currently unavailable when product is active
Hello,
I have an item that we are selling and the listing says its active but when I click on the product it says that its currently unavailable. I have updated the inventory days ago and it still says currently unavailable when clicking the product. I have also checked the "vacation" setting and its currently turned off. I do not know what else it can be. We are still waiting on a GTIN exemption, but I do not believe that is the issue. What methods can I use to resolve this issue?
Currently unavailable when product is active
Hello,
I have an item that we are selling and the listing says its active but when I click on the product it says that its currently unavailable. I have updated the inventory days ago and it still says currently unavailable when clicking the product. I have also checked the "vacation" setting and its currently turned off. I do not know what else it can be. We are still waiting on a GTIN exemption, but I do not believe that is the issue. What methods can I use to resolve this issue?
4 replies
Seller_920oP8mkSU2lM
this is also my question. did you get it figured out?
Seller_gxAqdNnz2bIOV
Hey!
I’ve worked with sellers who had the exact same issue, and in most cases, it's due to back-end listing settings or suppressed listing visibility even if it looks “active” on your end.
I’d be happy to take a quick look and help you troubleshoot it if you’re still stuck. Let me know if you're open to connecting!
NR_Amazon
Hello @Seller_23fIX0ENoAhmF,
I'd be happy to jump in and assist here. Do you have an open case with seller support that you could share? If not, I would recommend creating a case here for further assistance.
Kind regards,
NR_Amazon
