Issue with Automatic Cancellations of Shipped Orders - Need Advice
Hello fellow sellers,
I'm contacting the community for insights or advice on an issue I've recently encountered with automatically canceled orders. Several of our orders were cancelled by Amazon's system automatically, without any prior notification or authorization from our side. These orders were already in transit to the customers when we noticed the cancellations.
We did not initiate these cancellations, and we didn't receive any confirmation or explanation from Amazon regarding why these were processed as such. This situation is particularly concerning because it affects our operational costs and could potentially harm customer satisfaction, as we have already incurred shipping expenses.
Has anyone else experienced similar issues with automatic cancellations after shipment? How did you handle the situation, and what steps did you take to resolve it with Amazon? Any insights on preventing such occurrences in the future would also be greatly appreciated.
Thank you in advance for your help and suggestions!
Issue with Automatic Cancellations of Shipped Orders - Need Advice
Hello fellow sellers,
I'm contacting the community for insights or advice on an issue I've recently encountered with automatically canceled orders. Several of our orders were cancelled by Amazon's system automatically, without any prior notification or authorization from our side. These orders were already in transit to the customers when we noticed the cancellations.
We did not initiate these cancellations, and we didn't receive any confirmation or explanation from Amazon regarding why these were processed as such. This situation is particularly concerning because it affects our operational costs and could potentially harm customer satisfaction, as we have already incurred shipping expenses.
Has anyone else experienced similar issues with automatic cancellations after shipment? How did you handle the situation, and what steps did you take to resolve it with Amazon? Any insights on preventing such occurrences in the future would also be greatly appreciated.
Thank you in advance for your help and suggestions!
4 replies
Seller_OvL8C4BJWiuS9
Most of the time, the buyer has reached out to Amazon directly to cancel an order. Obviously, the order cannot be cancelled once it has shipped. The issue you face is logistics-if they refuse delivery, you pay to return it. If they keep it, they can argue they cancelled it and demand a refund.
Seller_Jf69fUwyc1Pzm
I am curious, how old were these orders?
You say they had already shipped, how did you buy the shipping for them, thru Amazon or another shipping platform?
The only reason I know of that Amazon automatically cancels an order is, if it goes unshipped for 14 days, I believe it is. (It could be 10 business days).
