We’re facing the exact same issue. Our return case (Case ID: 10988159542) has been open since 4th April 2025—more than two months now—and still remains unresolved.

Despite repeated follow-ups, none of the return shipments have been delivered back to us. We’ve noticed that almost 98 sellers in our region are experiencing the same problem—not a single return has been delivered from the local ATS hub from march 29th- April 17th. Almost 1100-1600 shipments collecting daily by this hub from 98 sellers, assume how much return product they might sold-out?

Amazon protecting its logistics partners by delaying actions, which in turn disqualifies sellers from filing SAFE-T claims within the required timeframe. This creates a trap that leads to product loss and unfair deductions for the sellers.

🚩 Here’s how the Amazon return policy is being misused against sellers:

1) Undeliverable Return – 15-Day Rule

2) If a return is marked as undeliverable, the seller must file a SAFE-T claim within 15 days of that update.

3) Proactive Reimbursement – 50-Day Rule

4) If the seller hasn’t received the product after 50 days, they become eligible to request a reimbursement—but only if they proactively raise a case.

🎯 The Catch – How the System is Being Exploited/Rigged:

Amazon’s return logistics are increasingly outsourced to insider-linked companies like Cocoblue, who operate key FBA hubs. These hubs subcontract smaller collection/delivery centers by charging them hefty deposits and rentals. The problems start here:

# Delivery staff from these centers are severely underpaid (₹12,000–₹15,000/month for 16-hour shifts).

# Their phone numbers are registered under main hubs but they work independently and often without direct oversight.

# These financially stressed staff are allegedly stealing return shipments to survive.

# Amazon fines the main hubs for these losses—but still deducts refund and return charges from sellers, resulting in double profit:

a) Seller loses the product

b) Amazon keeps the commission

c) SAFE-T claim is denied

🔍 What’s Actually Happening:

1) After the buyer initiates a return, the logistics staff intentionally delay delivery for 10–15 days.

2) Once they are near the 15-day SAFE-T claim cutoff, they mark the shipment as “undeliverable.”

3) They also manipulate the logs with excuses like:

a) “ Either "Seller unavailable”

b) “ OR" Office closed”

These entries are fabricated to avoid penalties while the returned goods are illegally resold,

FINAL OUTCOME "Blocks proactive reimbursements and SAFE-T claims in favor of Amazon."

❌ The Result for Sellers:

A) Product is lost

B) Refund and shipping charges deducted

C) SAFE-T claim is denied due to policy timing

D) No accountability from Amazon or the logistics partner

E) 3rd-party delivery staff and subcontractors profit from reselling stolen goods

What We Need:

We are not asking for favors. We’re asking for transparency, accountability, and fair enforcement of existing policies. Scripted responses and policy shields only make things worse for small and honest sellers who are already struggling to survive on this platform... BUT AMAZON WILL NOT DO ANYTHING-KEEP LOOTING SELLERS

# Let’s raise our voices together and demand:

# Proper investigation into regional ATS hubs

# Audit trails for undelivered returns

# Reinstatement of SAFE-T eligibility when delay is due to Amazon’s own logistics failure

📌 Case ID: 10988159542

📆 Pending Since: 4th April 2025

📍 Region: Maharashtra/Mumbai. Hub- BOM07, return dispatched to Navi Mumbai Local hub,(3rd party contract given by BOM07)

"All digital evidence, such as the timestamps of delivery scans, is readily available within Amazon’s system."

BUT AMAZON IS HIDING UNDER THE POLICY BLANKET AFTER DEDUCTING MONEY FROM ALL SELLERS