No response when setting up UAE account
I have had a US account for many years now. I recently registered for a UAE seller account. I submitted all documents and got multiple emails saying I am approved and ready to list. However, every time I try to log into my UAE account, I am told it does not exist. In my US account in the dropdown, it says UAE account is pending. I have contacted the UAE seller support page for weeks with no response. The support within my US account keeps saying they cannot help unless I log into the UAE account....but I can't! Getting told I am approved and unable to even log in with zero customer service support is driving me crazy. What should I do??
There are no error codes. I have logged out of my US account and tried to directly log into my UAE account, no luck. I have tried to switch accounts from the drop down, no luck. I have switched browsers and cleared cache, nothing....
No response when setting up UAE account
I have had a US account for many years now. I recently registered for a UAE seller account. I submitted all documents and got multiple emails saying I am approved and ready to list. However, every time I try to log into my UAE account, I am told it does not exist. In my US account in the dropdown, it says UAE account is pending. I have contacted the UAE seller support page for weeks with no response. The support within my US account keeps saying they cannot help unless I log into the UAE account....but I can't! Getting told I am approved and unable to even log in with zero customer service support is driving me crazy. What should I do??
There are no error codes. I have logged out of my US account and tried to directly log into my UAE account, no luck. I have tried to switch accounts from the drop down, no luck. I have switched browsers and cleared cache, nothing....
31 replies
Connor_Amazon
Hi @Seller_ZguRngBMY8Puq
Connor from Amazon here, thanks for reaching out.
The seller account you are posting from does not have UAE marketplace added, I do see you have US, CAN, MX and JP.
Can you provide me with a support case for the UAE account so that I can take a look on my end. If you registered, it should be showing on my end, but there might be an incomplete step somewhere that is preventing you from logging in.
I will be waiting for your response.
Best,
Connor