How do you change the primary account owners email to one that is already in use?
I am the primary manager of my store and the secondary manager. The problem is, I have both permissions under 2 different emails. I want to change the primary email to the other email but it won't let me since it says it's already in use... How do I change the email for the primary person? I am the owner and have the log in info for both.
Thank you,
Nikos
How do you change the primary account owners email to one that is already in use?
I am the primary manager of my store and the secondary manager. The problem is, I have both permissions under 2 different emails. I want to change the primary email to the other email but it won't let me since it says it's already in use... How do I change the email for the primary person? I am the owner and have the log in info for both.
Thank you,
Nikos
2 replies
Seller_DI9cRx0vJLuwy
I am attaching these Amazon reps to this discussion to see if it helps get an answer... Thank you in advance.
@Sandy_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Bryce_Amazon @Danika_Amazon
CR_Amazon
Good Afternoon @Seller_DI9cRx0vJLuwy
Thanks for the thread here!
I've provided a couple of links below on this in hopes that it helps you out here.
Additionally, the secondary user can become an Admin on the account when the primary user (or other Admin) grants them View and Edit permissions through the User Permissions page. Once the secondary user is an Admin, they can then manage permissions for other secondary users.
If I am following along correctly, I would suggest navigating to User Permissions from the Primary user account and granting those permissions to the Secondary user to become an Admin.
If you have additional questions directly related to your account and its users, I'd recommend opening a case with Seller Support, that way someone from that team can take a further look into your account and help you out more directly with your user questions.
CR_Amazon
