Listings Inactive Despite Successful Verification and Vacation Mode Updated
Hello, everyone,
I’m experiencing a critical issue that’s preventing my listings from becoming active, even though everything seems properly configured on my Amazon Seller Central account. I need help understanding this issue or recommendations for resolving it. Below are the details:
Listings Remain Inactive
My store’s Vacation Mode was recently updated successfully (screenshot attached).
Despite this, all listings in the United States, Canada, and Mexico remain inactive.
The system mentions "other reasons" for inactivity but doesn’t provide any further explanation.
Verification Conflict
My account verification was completed successfully on February 4, 2025 (screenshot attached).
However, I received conflicting messages asking for “re-verification,” which appear to be a technical error, as no changes were made to my account.
This has completely halted my sales, resulting in significant business losses. While I’ve escalated a case (ID 17171683551) with Amazon Support, the issue remains unresolved, and I’m hoping for advice or insights from the seller community.
Has anyone experienced similar issues with Vacation Mode or being unable to reactivate listings?
How can I troubleshoot re-verification conflicts when my account status says “Verification Completed Successfully”?
I appreciate any advice from those who’ve faced similar challenges or recommendations to address this issue.
Thank you!
Listings Inactive Despite Successful Verification and Vacation Mode Updated
Hello, everyone,
I’m experiencing a critical issue that’s preventing my listings from becoming active, even though everything seems properly configured on my Amazon Seller Central account. I need help understanding this issue or recommendations for resolving it. Below are the details:
Listings Remain Inactive
My store’s Vacation Mode was recently updated successfully (screenshot attached).
Despite this, all listings in the United States, Canada, and Mexico remain inactive.
The system mentions "other reasons" for inactivity but doesn’t provide any further explanation.
Verification Conflict
My account verification was completed successfully on February 4, 2025 (screenshot attached).
However, I received conflicting messages asking for “re-verification,” which appear to be a technical error, as no changes were made to my account.
This has completely halted my sales, resulting in significant business losses. While I’ve escalated a case (ID 17171683551) with Amazon Support, the issue remains unresolved, and I’m hoping for advice or insights from the seller community.
Has anyone experienced similar issues with Vacation Mode or being unable to reactivate listings?
How can I troubleshoot re-verification conflicts when my account status says “Verification Completed Successfully”?
I appreciate any advice from those who’ve faced similar challenges or recommendations to address this issue.
Thank you!
9 replies
Seller_fDeFOwQc09BsR
Could you please assist with this case? I'm dealing with the issues detailed in my post above, specifically:
Persistent listing inactivity despite successfully updating vacation mode settings.
A conflicting re-verification request, even though my account verification was fully completed on February 4, 2025.
Case ID: 17171683551.
I would greatly appreciate it if you could escalate this to the appropriate team, as this has severely impacted my ability to manage my account and sales. Thank you for your time!
