Letter of authorisation
I am going round in circles. Amazon verification of seller account won't accept my letter of authorisation from Know Your Customer.
"Letter of Authorisation should be on a business letter head (it is) containing business name (yes, registered business name) and point of contact name (yes, my registered contact name) as provided while registering...signed by a legal representative of business. (yes) ...issued on or after 14 Aug 2024 (yes)
But it just keeps coming back saying the same thing after uploading. What am I missing here?
I added my UTR but as suggested elsewhere but no difference.
Letter of authorisation
I am going round in circles. Amazon verification of seller account won't accept my letter of authorisation from Know Your Customer.
"Letter of Authorisation should be on a business letter head (it is) containing business name (yes, registered business name) and point of contact name (yes, my registered contact name) as provided while registering...signed by a legal representative of business. (yes) ...issued on or after 14 Aug 2024 (yes)
But it just keeps coming back saying the same thing after uploading. What am I missing here?
I added my UTR but as suggested elsewhere but no difference.
2 replies
Seller_hOZNPw7G8FIjl
You may already have done so but this is the template Amazon published a while ago, so should be the same word for word. OK it is for a sole trader but the format is the same for other business identities.
Ezra_Amazon
Hi @Seller_9TKFkuudx8pSq,
I have contacted our partner team regarding your case, and they have clarified that what is actually needed at this stage is different from what you're currently submitting.
Specifically, they are requesting a copy of your company's Annual Return dated 25/08/2024
This document must show:
- The number of shares held by each beneficial owner
- The total number of shares issued for the company
Please upload this specific document to the "Settings" section of Seller Central.
The Letter of Authorization you're currently submitting, while properly formatted with all the required elements, is not the document type needed for this particular verification step. Once you provide the Annual Return with the required share information, they will be able to proceed with your account verification.
Best regards, Ezra.
