Removal of customer phone numbers for Easy Ship Orders
At Amazon customer trust is our top priority.
To comply with Amazon’s confidentiality and personal data agreement, effective April 8, 2021 sellers will no longer have access to customer phone numbers for Easy Ship orders as such information is not necessary for sellers to fulfill customer orders.
To contact a customer about their order, you can continue to use Buyer-Seller Messaging. Please see Contact a buyer using Buyer-Seller Messages and Buyer-Seller Messaging FAQ for more information.
In case you require access to customer phone numbers to obtain critical information necessary for order completion such as product customization inputs or to facilitate product installation, please submit your request through below form. The team will look into the requests and approve or reject based on the business justification and criticality of the information required from customers for order completion.
Request form.
Access requests to access customer phone numbers which are not critical to order completion will be rejected. You are advised to use only the Buyer-Seller Messaging channel to communicate with customers.
Removal of customer phone numbers for Easy Ship Orders
At Amazon customer trust is our top priority.
To comply with Amazon’s confidentiality and personal data agreement, effective April 8, 2021 sellers will no longer have access to customer phone numbers for Easy Ship orders as such information is not necessary for sellers to fulfill customer orders.
To contact a customer about their order, you can continue to use Buyer-Seller Messaging. Please see Contact a buyer using Buyer-Seller Messages and Buyer-Seller Messaging FAQ for more information.
In case you require access to customer phone numbers to obtain critical information necessary for order completion such as product customization inputs or to facilitate product installation, please submit your request through below form. The team will look into the requests and approve or reject based on the business justification and criticality of the information required from customers for order completion.
Request form.
Access requests to access customer phone numbers which are not critical to order completion will be rejected. You are advised to use only the Buyer-Seller Messaging channel to communicate with customers.
54 replies
Seller_rIaQJJcB8jmdJ
Poor decision to remove phone nos
For product returns, it gave seller the opportunity to communicate with buyer regarding the issue with the product and resolve on call itself
Customers never read mail communication and goes in their junk
Giving phone nos reduced customer returns and should continue
Seller_xwhoncwun6MWU
we haven’t heard any revert on the form filled by us for ASINs we want numbers on
Seller_JqyWq3s52GUhi
You can do it if we dont have to pay fwd shipping fees for the all rejected and courier return. Either you dont take shipping fees for all unsuccessful order delivery from us or let us confirm our order or its a bad decision.
Seller_97iUhBSdE7Gro
This is not a good decision of Amazon, this facility is the USP on Amazon Platform for seller to quickly resolve customer issues.
Seller_jtDl51L92UrFA
We need to contact our customer for customizations.
This will never help sellers to serve better their customers so please requesting amazon team to revert this decision.
Seller_N63cTwg6ryM0D
this is very bad idea, this will increase customer returns, until now we regret selling on flipkart due to this same policy which costs lot of returns.
For example, once a customer ordered 2 same products which are cod, and when I confirmed him the same, he said he dont want the product and actually wants to cancel the order but dont know how to do it
Seller_btTHVbRGu1FxX
This very bad because we need to customise our product by discussing to customer choices.
So please don’t remove phone number of the customer
Seller_pRsTq4IZjUmn5
मुझे आशा ही नहीं, पूर्ण विश्वास है फ्लिपकार्ट की तरह फेक आर्डर आने वाले हैं।
