Negative feedback, return request and unnecessary messages for an order cancelled by customer and refunded the same day by us.

Buyer keeps insisting that we are shipping an order she requested we cancelled. She even contacted customer service to cancel an already cancelled order. Now she left us negative feedback after opening a return request. Why doesn't Amazon customer service do their job correctly and advise her that the order has already been cancelled??

At this point I think she is a competitor seller trying to lower our feedback score. She is relentless. 112-3956957-6249044

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