Customer Return Fraud, Safe-T Claim Denied
We sold a customer a brand new item, but had this customer return to us a broken/used item. The item they returned to us had a LPN sticker placed over an FBA barcode, but this item was FBM and we have never sold this item through FBA, so this customer has obviously swapped out our item.
We thought this would be an easy win with a Safe-T Claim since amazon should be able to track this LPN code, but every Safe-T claim/appeal has been denied.
How can a customer be so blatant about swapping an item out, and then amazon refuse to do anything about it?
@SEAmod please assist with this!
Customer Return Fraud, Safe-T Claim Denied
We sold a customer a brand new item, but had this customer return to us a broken/used item. The item they returned to us had a LPN sticker placed over an FBA barcode, but this item was FBM and we have never sold this item through FBA, so this customer has obviously swapped out our item.
We thought this would be an easy win with a Safe-T Claim since amazon should be able to track this LPN code, but every Safe-T claim/appeal has been denied.
How can a customer be so blatant about swapping an item out, and then amazon refuse to do anything about it?
@SEAmod please assist with this!
8 replies
Xander_Amazon
When you appeal, be sure to include photos before you shipped out the item, and after you got it back. You can also point out the weight differences to help your appeal.
Seller_zGoDlPZLneGhF
What was the reason for denial that Amazon responded to the Claim with?
Seller_2VxnTIlZfXEbR
We had the same thing a customer received a full refund and returned a draw liner from entirely different manufacturer ( They returned a liner from SCENTENNIALS scented drawer liner ) not Master Herbalist the only brand we have every sold. We reported it to Amazon and nothing , no help no assistance . When it comes to 3rd party sellers we are not important.
Seller_R2dP7Hunjcdj0
We ALWAYS photograph ALL Orders when processed, both to verify that the correct item was shipped, and to verify the Condition of that item.
Once you establish this as part of the process, it is not as time-consuming as you believe it to be.
Perhaps you might decide to photograph only expensive items, but in our experience, items that cost Less than $100.00 are just as likely to fall prey to the "Switcheroo" scam as expensive items.
If you choose to NOT follow this advice, then you cannot expect Amazon to simply "Take your word for it" without evidence.
You should think of this procedure as a form of Insurance against this type of Loss, and include the costs into the other costs/expenses of your Business. In that way, it is a write-off on your Business taxes.
Or, you could choose to NOT follow this advice, and "Cross your fingers" that you do not experience this type of Loss again.
It is your choice.
Good Luck.
