My self Rose Gallery . My account get suspended due to I listed product that I was not approved to Sale . I listed these products through amazon seller app. Scan and list . Even I do not know that which brand I SALE OR NOT . I accept my mistake .
Also noted that my account health is good and zero complaints and 100% positive feedback .

I send plan of action . Seller Support team replied that need more information . Finally I get following mail.

**Hello,

**Your plan does not sufficiently address your policy violation. You listed items that you are not approved to sell.

**To be sufficient, your plan must:
**– Include more details about the steps you have taken to prevent future policy violations.
**– Show that you have taken responsibility for this policy violation.

**If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the policy violation, we will reinstate your account.

**Learn more about our policies in Seller Central Help (https://sellercentral.amazon.in/gp/help/521).

**To talk to someone about this email, ask our Seller Support team to contact you. (https://sellercentral.amazon.in/hz/contact-us).
**Sincerely,

**Seller Performance Team
**Amazon.in
**https://www.amazon.in

I send this POA.

Hi Team,

Thanks for your notification dated 28th August, 2018 regarding POA not addressing completely about our policy violation on the account.

Team we listed brand “L’Oreal products” which we were not authorized to sell on our account. We accept our mistakes and take full responsibility of this violation on our account and assure you going forward the same mistakes will not be repeated on our account.

Following are the Steps taken to prevent future policy violations:-

We have deleted all “L’Oreal” products as well as other from our account mean removed entire listed inventory.

We will seek approval from the brand approval team/Category approval team/seller performance team before listing any branded product on our account.

As per the policies and guidelines laid down by Amazon we will seek approval first for “L’Oreal “ as well as other brands by providing the required legal documents and once we are approved then only we will list the product on our account and sell online.

We have gone through Amazon Policies and Seller Agreements updated on our amazon account for better understanding about the overall aspect of our account

We will meet the additional requirements and qualifications to sell certain brands on amazon without violating any policies laid down by amazon from time to time.

Certain products are under restricted category so we will seek approval first before we go ahead and list the products on our amazon account.

We have also gone through Amazon Policies under the seller university to make ourselves updated so that going forward there is no breach of amazon policies from our end.

We will review our account on weekly basis and will promptly reply to any notification received from amazon on our account.

Going forward there will be no breach or policy violation from our end on our account. We will take utmost care and follow every single procedure under the specified guidelines of amazon policies from time to time.

We will make all our branded purchases from brand authorized distributors only with proper invoices in place. Before purchase we will check the authenticity of suppliers, after getting sure , we will purchase from them.

Show that you have taken responsibility for this policy violation

Team we admit that we had mistakes on our account where we didn’t went ahead and took the approval from the team before selling “ L’Oreal “ brand products on our account.
We take full and complete responsibility of this policy violation and not adhering the same on our account. It was negligence on our part which has paid us heavily today in terms of getting our account suspended.

We assure you that after going through Amazon policies and seller agreements and also going through video tutorials on you tube as well Seller University regarding Amazon policies and restricted and approval category products online, we will not commit the same mistakes going forward on our account.

Additional Info:-

Team this is the overall summary of our account before it got suspended due to item listed that you are not approved to sell. Points to be noted :-

We have dispatched about 112 orders in a month of “L’Oreal products before our account suspended due to not authorized to sell.
Customer Positive feedback rate is 100% on our account with a feedback rating of 5 star .
We have got positive reviews and feedback from genuine buyers regarding “L’Oreal brand products through our account.
Order Defect Rate is 0% in line with Amazon performance indices.
We have tried very hard to stay within the reach of performance indices of Amazon by providing services to the best of our capabilities.
We have always strives for better and good experience for our buyers on our account.
Just due to our mistakes of listing “L’Oreal “brand product on our account which we were not authorize to sell our account should not have been suspended. We could have got a warning from team or the listing could have been de-activated.

Team we have always thrive ourselves towards customer satisfaction. We always keep customer first. We want to provide them original, authentic, genuine and quality products and are main emphasis always have been customer satisfaction.

We always have a customer centric approach and always want to be top preferred choice for our customer in terms of making buying decision of the products we sell. For us Customer Satisfaction is Ultimate Satisfaction.

We apologies and accept our mistakes and mishaps happened on our account because of our negligence and we have been severally penalized for that from your end. We admit our mistakes upfront and will assure that the same mistakes would not be repeated again henceforth.

Team we have already submitted a plan of action considering all the points which we can take into consideration in order to prevent similar complaints in future. We admit our mistakes and take full responsibility regarding the policy violation for the suspension, and have implemented systems to make sure the problems do not happen again.

Request you to kindly consider our appeal for the last and final time on the account and help us to re-instate our selling privileges going forward.

Hope for a positive and affirmative reply from your end.

Regards,

Rosse Gallery

I got again same mail . Now got another mail that you cannot sale ,

Any seller can help me that what type of plan action team need