We are planning to file a consumer court case against the Amazon ATS team for deficiency in service for which they are paid. Sellers are the direct consumer for the Amazon ATS team since Amazon does not charge the buyers for the shipping and returns.

We have few sellers from our area who are willing to join and file along with us, since they are facing the same issues. We have reported these issues to Amazon multiple times but there are no action taken till now.

We are looking for other sellers to join who are facing the similar issues and can join. If we can have sellers from different regions, we can prove that certain practices are across the board and Amazon ATS team is using unethical practices. Since the case is against Amazon ATS, we cannot use any of the customer related issues. So the issues needs to be very specific to Amazon ATS team.

Here are our issues for which we have enough proof that Amazon ATS team is behaving unethically.

1. We are receiving customer reject packages in place of customer returns. Most of those packages are of the next in line vendor. The local station is just printing our return shipping label and pasting those on the next vendor packages while stealing our packages. We have even received customer invoice for different orders in those packages. Informed Amazon through multiple channels but no action is taken. This is an issue in our line where the local station is involve in this unethical practices. Safe-T claim can’t be the answer here as we can’t claim so many packages and it limits our capability to create claim for the fraud customers.

2. ATS team local station is not delivering many of the customer return packages. They mark many packages out for delivery but sends only few packages. Amazon does not have a tidy report to find which packages are delivered and which are not, so we need to lot of manual work to keep track of packages which are aging between 50-70 days and not delivered. Many of these packages are not being reimbursed in Amazon lost and damage policy and Safe-T claim is getting denied that the attempt was made and we have not received the packages. Now we are making a video of every interaction with the DA and return deliveries to prove that no attempt is made.

Amazon should have a report where a seller can easily track the in transit packages and check if they are returned properly or not. They have knowingly made it difficult so sellers will miss these packages and they do not have to pay for those stolen packages. They do send an email about the easy ship reimbursement activity but never send an email about the packages which has not been delivered while deemed no reimbursement for them.

Since this is specific to Amazon ATS team, we need sellers who has proof about the Amazon ATS team misusing their position and transferring the loss to seller. Also for most of the issues, we would need video proofs. If you are interested in joining, please ping me personally and I can work with you to collect the data needed accordingly.