Compliance request "under review" for over three months.
Hello,
My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.
I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.
As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.
This delay now means I will miss out on the holiday peak sale period.
ASIN: B0DCTDTGRJ Case ID: 16013711301
Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.
Thank you!
Compliance request "under review" for over three months.
Hello,
My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.
I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.
As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.
This delay now means I will miss out on the holiday peak sale period.
ASIN: B0DCTDTGRJ Case ID: 16013711301
Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.
Thank you!
8 replies
Seller_CW0P5hgbsiqWX
Did you send the COC from a USA based testing lab. Did you send actual photos of the product showing your GS1 UPC and labels that may be necessary to sell.
OP: "This delay now means I will miss out on the holiday peak sale period."
Unfortunately, at this tme of the year Amazon cust way down on accepting new products on the site. Nothing against you, it is just that Amazon doesn't want buyers exposed to problems that may or may not occur.
Glenn_Amazon
Hi there @Seller_a4mqOtFc5JHpJ,
I'm sorry for the time to respond, it can take time for members of the Forums team like myself to review but please note I do see this serious delay in your compliance review. I have reached out to my internal escalation team to expedite this review as soon as they can. I will provide updates here when I can. Thank you for your understanding.
-Glenn
