Account suspended due to inauthentic issues
account suspended due to inauthentic issues & appeal submitted but amazon rejected more than 25 appeal.
very poor help systems of account health team & performance policy team.
amazon destroyed our life.
Account suspended due to inauthentic issues
account suspended due to inauthentic issues & appeal submitted but amazon rejected more than 25 appeal.
very poor help systems of account health team & performance policy team.
amazon destroyed our life.
7 replies
Seller_RyBiR05Djvp7V
Hello @THE-SUNDARAM ,
This is Amelia from Amazon to assist you.
From your post, we understand that your account is deactivated due to Authenticity issues.
To know more about the policy, please click here Amazon Anti-Counterfeiting Policy
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of deactivation notification and latest performance notification received regarding appeal rejection in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account --> Performance --> Performance Notification
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
Seller_geQT0fgcFRI4w
sir mene already apel submit kar diya hai our dushara ye ki mera sara product fulfillment me jata hai yaha pe mere koi problam he nahi to fir abhi tak account health risk kyu dikha raha hai please sir cheke kijiye na
Seller_u1AdBEcsHujAa
Hello @THE-SUNDARAM,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation and Appeal Rejection.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of latest performance notification received in your Seller Central about the appeal rejection, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
Seller_o15gvLeYQUcXG
Hello PRAMOD MUNNILAL CHAURSIYA,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. We are withholding any funds available in your account at this time. Funds in your account will be available after any A-to-Z claims or chargebacks are deducted. This usually takes about 90 days.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central:
https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq
In the event that we need more information from you to accept your appeal, we may require you to submit a brand authorization letter confirming that you are an authorized reseller and that the products listed on Amazon.in are genuine and in compliance with all applicable laws. We may also require your agreement with the brand or supplier, or a brand issued ID card to you or your supplier. You may remove pricing and other confidential information from these documents. We may verify the documents with the concerned brand.
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the “Account Health” page in Seller Central and we will investigate your concern:
https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq
To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_pq
On iOS:
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_in
The “Account Health” section shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B01BIRJXO2, B08WPJLMMY, B09P7G18F2, B01FMZKHQ4, B09MSPRHLC, B098M621VL, B09H79HH2W
Title: N/A
Seller_RyBiR05Djvp7V
Hello @THE-SUNDARAM,
This is Amelia from Amazon to assist you.
Thank you for providing the requested details.
Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld and disposal of inventory in our possession.
It is each seller’s and supplier’s responsibility to source, sell and fulfill only authentic products. Prohibited products include bootlegs, fakes or pirated copies of products or content; products that have been illegally replicated, reproduced or manufactured; and products that infringe another party’s intellectual property rights. If you sell or supply inauthentic products, we may immediately suspend or terminate your Amazon selling account (and any related accounts) and dispose of any inauthentic products in our fulfillment centers at your expense.
For more details, please visit Amazon Anti-Counterfeiting Policy, Amazon product authenticity and quality.
With respect to your case, we would request you to kindly submit the invoices for the ASINs B01BIRJXO2, B08WPJLMMY, B09P7G18F2, B01FMZKHQ4, B09MSPRHLC, B098M621VL, B09H79HH2W, as stated in the performance notification email.
Also please ensure the documents are as per the requirements listed in the notification.
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards
Amelia
