Invalid Charge Method - More detail
Please add me to the list of people locked out of the account for this reason. My Amazon credit card had a fraudulent charge last month, and when I called to report it, they said the only solution was to issue a replacement. I received the replacement card, verified it, and entered it on my Amazon account. I am still getting the Invalid Charge Method message. Nothing about the card has changed except it has a new number. I have used it to order items on Amazon. But I am still locked out of the Seller account. Please, please help.
Invalid Charge Method - More detail
Please add me to the list of people locked out of the account for this reason. My Amazon credit card had a fraudulent charge last month, and when I called to report it, they said the only solution was to issue a replacement. I received the replacement card, verified it, and entered it on my Amazon account. I am still getting the Invalid Charge Method message. Nothing about the card has changed except it has a new number. I have used it to order items on Amazon. But I am still locked out of the Seller account. Please, please help.
3 replies
Stevie_Amazon
Hey there @Seller_oARoFVIAn0nDK,
I hope this finds you well.
I understand you need to update your credit card details.
Upon logging into seller central, you should be prompted with "Invalid Charge Method" at the top of the page and an "update charge method" button just below it. This will enable you to provide those new credit card details. Be sure to be logging in from the primary admin user.
If you experience any other issues when working to do this, please feel free to reach out here in a reply as the community and I are here to support you.
All the best,
Stevie.
