Hello,

I have a very serious problem due to a sudden change in the referral fee of my ASINs and I am asking for help here because I have not been able to get anyone to understand in seller support. I have opened several cases since November but they do not understand.

The referral fee for my orders, since 2018 is 15%, Home and Kitchen Category.

Suddenly from one day to the next, someone assigned me the Jewelry category (Referral fee 20%) my products never changed, I have been selling the same thing since 2018 and it is not jewelry. I sell stones for home decor purposes.

In the cases 16852147241 / 16836440791 I have sent screenshots where a referral fee is seen that is different from the one that corresponds to me. I have sent reports, but they respond that the Jewelry fee is 20%, so what they are charging me is ok. They do not understand that my category was never and is not Jewelry. I do not sell jewelry.

Please help me. I need start to pay the correct Referral Fee to maintain the business and receive the refund for 2 months with an incorrect referral fee.

Thanks a lot.

Carla and Jess

@Micah_Amazon @Rose_Amazon @TaylorR_Amazon @Dominic_Amazon @Jameson_Amazon @LeviDylan_Amazon @Connor_Amazon @Roxy_Amazon @Manny_Amazon @Michelle_Amazon @Glenn_Amazon