Your account has been deactivated and no exact reason
My account was deactivated and I got the message below in quote. After this message I submitted all legal documents, even changed credit card to my company's debit card but there is no response yet. In dashboard "Status: Our evaluation is complete." showing and today when I talked throuch "Call Me Now" button, call center agent said that my account can not be reactivated but I even can't see the exact reason of deactivation. I am new seller and I didn't make any illegal activity etc. How can I learn the exact reason of deactivation and how to reopen ? Thank you in advance
"We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801 "
Your account has been deactivated and no exact reason
My account was deactivated and I got the message below in quote. After this message I submitted all legal documents, even changed credit card to my company's debit card but there is no response yet. In dashboard "Status: Our evaluation is complete." showing and today when I talked throuch "Call Me Now" button, call center agent said that my account can not be reactivated but I even can't see the exact reason of deactivation. I am new seller and I didn't make any illegal activity etc. How can I learn the exact reason of deactivation and how to reopen ? Thank you in advance
"We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801 "
9 replies
Seller_OvL8C4BJWiuS9
You have to prove your account isn't involved in fraudulent activity.
Using a debit card is also an issue, as you need a valid credit card to list/sell on Amazon.
Amazon will never explain in detail, only give you possible reasons and you have to figure it out.
What legal" documents did you send?
Seller_rI7BZIczK8iAC
Here is the exact reason:
That could be many things: getting free products for reviews and ratings as a customer, too many returns and damaged returns as a customer, paying for ratings/reviews for you or other sellers, giving bad or good ratings to other sellers, buying the stock of competitors, clicking the ads of other sellers, hijacking branded listings, edit listings that you didn't create, attempt to take over listings, selling fake products on other's or your listing, introducing forbidden backend keywords in competitors listing aiming the deactivation of it, false counterfeit claims, insulting or talking bad to Amazon employees.... and many more. Amazon will NOT reveal what you did do. Just know that the bots see ANY movement you do and you did the last years on internet.
It could also be that you engaged a VA who is related to abusive behavior of other clients.
Did you apply for Brand Registry? Then the fraudulent activity could be also because of the abusive behavior of your attorney.
Seller_z77ftRMufbqfk
I'm running into an almost exact situation here. I've submitted all the necessary documentation, I'm in good standing for my account health/have no policy violations, all information in the account matches all the verification documents, but I keep getting stonewalled.
The account health support team has not helped at all and I can't seem to get a straight answer from anyone.
