TAX ID (IN PROGRESS) ''Risk of Deactivation''
Hello,
My account has been under "Risk of deactivation" for the past few days. I am facing an issue with my Tax ID status which is still showing" In Progress''. I was not able to provide the tax information from Desktop since there was not any space to fill in the form, but somehow I was able to do the task from Amazon seller app on my smartphone.
As of today the " Risk of Deactivation" banner has not been removed from my account even though we provided all the informations same as last year.
Has anyone faced the same issue/resolved the case. Any help would be appreciated!
TAX ID (IN PROGRESS) ''Risk of Deactivation''
Hello,
My account has been under "Risk of deactivation" for the past few days. I am facing an issue with my Tax ID status which is still showing" In Progress''. I was not able to provide the tax information from Desktop since there was not any space to fill in the form, but somehow I was able to do the task from Amazon seller app on my smartphone.
As of today the " Risk of Deactivation" banner has not been removed from my account even though we provided all the informations same as last year.
Has anyone faced the same issue/resolved the case. Any help would be appreciated!
2 replies
Emet_Amazon
Hello @Seller_KlNDTQmJGXSYX,
Thank you for posting your concerns with the tax ID.
My account has been under "Risk of deactivation" for the past few days. I am facing an issue with my Tax ID status which is still showing" In Progress''. I was not able to provide the tax information from Desktop since there was not any space to fill in the form, but somehow I was able to do the task from Amazon seller app on my smartphone.
As of today the " Risk of Deactivation" banner has not been removed from my account even though we provided all the informations same as last year.
Has anyone faced the same issue/resolved the case. Any help would be appreciated!
I appreciate you sharing your experience with this situation. I understand that having your account at risk of deactivation for a situation that you are unable to address can be rather stressful. I have worked with our teams to verify you are experiencing a known issue that we are aware of and working on addressing. So I am providing a solution for your account and situation, I am sharing your concerns with the appropriate teams for further review and to take any necessary actions.
Once I have an update or additional information from this team, I will follow up here to help keep you informed on their progress. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_KlNDTQmJGXSYX,
Thank you for your patience while we worked on this.
I am reaching out with an update on this review. Our teams have just recently confirmed you account is now fully compliant with the INFORM process. They have also confirmed all banners stating you were at risk or that INFORM information was required.
If you are still seeing any concerns related to INFORM including banners or requests, please reach back out with examples of what you're seeing so I can continue to work on a resolution for you.
Emet.
