Hi @Seller_9GOifsQkIlutc

Connor from Amazon here, thank you for reaching out. I have reviewed your account and do not see anything behaving abnormally. Disbursements are occurring each settle period and there are no blockers on your account.

I do understand that there are funds being held in the account level reserve, however this is a normal part of selling with Amazon. We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any financial obligations such as refunds, claims, or chargebacks. For more information, go to Payments based on delivery date.

I see that you have a 14-day reserve period. For example, if you ship an item on January 1, and the actual delivery date is January 4, then the sales proceeds will be available for disbursement starting on January 19.

Factors that influence your reserve period include credit card charge success rates and A-to-z Guarantee claims, as well as other risk factors. We may move your account back to a 7-day reserve period based on changes in these risk factors. This will not require any action from you. We will notify you if you are reverted back to a 7-day reserve period.

To view your disbursements and statements in detail you can visit your payments page.

Please let me know if there are any questions.

Connor