Greetings @Happymartllc1,

I have a US LLC and my account got deactivated, health support team is asking for the utility bill and I do not have any one on my LLC name and address, what should I do in this case?

I understand you need to submit a utility bill in order to finish the global seller identity verification process. This is the same process all sellers go through upon registering on the platform. This requires the submission of an identification document and proof of address.

The Identity document is a government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.

We collect a proof of address document, such as bank statement or credit card statement. A bank statement is an official document issued by your bank or other financial institution that summarizes your account activity over a certain period of time - typically one month.

In order to ensure your documents are not rejected, make sure that they meet the following requirements:

• Be valid (not expired, revoked, inactive or closed).
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

If you do not have a utility bill, it is possible to still verify your information. Typically, a piped water or gas bill, electricity, internet, or phone bill.

Even if you do not have a utility bill in your name, you could provide the bill, your ID, and the ID of the person you live with. As long as the addresses match the information in Seller Central, you should be okay to submit the bill.

Please continue to post updates and further questions here, as the forums community and I are here to support you.

All the best,

Stevie