"Claims Protected" but NOT covered by the Prepaid Returns
We was using Amazon Buy Shipping, and selected a shipping service that is OTDR Protected and Claims protected via Veeqo. Tracking scans are all normal and the product was delivered on-time. (Photo 1)
3 days later, we got the email from AMZ said "initiated a refund" with reason: "Order not received"
Immediately, we file a SAFE-T claim because this was Claim Protected. After 1 minutes, we got the response from AMZ:
"The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." (Photo 2)
Is this a mistake or the sellers just be sheep of AMZ? If you hover the "Claims Protected" icon, you can see how they define its meaning:
A shipping label that was eligible for “Package didn't arrive” A-to-z and SAFE-T claims protection was purchased through Amazon Buy Shipping. Learn more about Amazon Buy Shipping protections
Claim details: 15246-32283-4581753
"Claims Protected" but NOT covered by the Prepaid Returns
We was using Amazon Buy Shipping, and selected a shipping service that is OTDR Protected and Claims protected via Veeqo. Tracking scans are all normal and the product was delivered on-time. (Photo 1)
3 days later, we got the email from AMZ said "initiated a refund" with reason: "Order not received"
Immediately, we file a SAFE-T claim because this was Claim Protected. After 1 minutes, we got the response from AMZ:
"The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." (Photo 2)
Is this a mistake or the sellers just be sheep of AMZ? If you hover the "Claims Protected" icon, you can see how they define its meaning:
A shipping label that was eligible for “Package didn't arrive” A-to-z and SAFE-T claims protection was purchased through Amazon Buy Shipping. Learn more about Amazon Buy Shipping protections
Claim details: 15246-32283-4581753
6 replies
Xander_Amazon
Since posting, have you appealed and provided the above screenshots?
