Items are being returned but there are no return requests under "manage returns."
We have had several items returned to us but I'm not seeing where anyone has requested a refund/return. Is there a known procedure for this? Do I just reach out to the buyer to inquire how they want to proceed?
Items are being returned but there are no return requests under "manage returns."
We have had several items returned to us but I'm not seeing where anyone has requested a refund/return. Is there a known procedure for this? Do I just reach out to the buyer to inquire how they want to proceed?
3 replies
Seller_CF0URQS5DxG2u
Is this FBA or FBM?
If it is FBA, part of the appeal/package/terms of using FBA is that you don't handle returns. You just have to trust Amazon to do it correctly.
If this is FBM, this page may help: https://sellercentral.amazon.com/help/hub/reference/G200708210
Danika_Amazon
Hi @Seller_FVbG761mQKIgCthanks for reaching out. Do you have a Seller Support case number for this I could reference internally, so I can research on your behalf?
Thanks in advance,
- Danika
