Hi Amazon ,

On October 24 , I received a seller performance notification , which tells me :"We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your appeal.

Has your account been deactivated in error?

If you believe there has been an error, please tell us why. Your explanation should include an explanation for how your account has not violated the brand’s intellectual property along with documents mentioned above to support authenticity."

I have carefully reviewed these lines but have no idea what missing information or documents should I submit .

Could you please help me ?

I also attache the performance notification in below :

Hello,

Thank you for submitting your appeal. We reviewed your appeal but do not have enough information to reactivate your account at this time because it is missing the following information. Please include the missing information listed below in your appeal:

-- Greater detail on the root causes of the infringement.

-- Greater detail on the actions you have taken to resolve the infringement issues.

-- Greater detail on the steps you have taken to prevent infringement going forward.

We reviewed your appeal and determined that the corrective action items you have listed have not been implemented. Please make sure all corrective actions have been completed to be in compliance with your appeal.

We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your appeal.

Has your account been deactivated in error?

If you believe there has been an error, please tell us why. Your explanation should include an explanation for how your account has not violated the brand’s intellectual property along with documents mentioned above to support authenticity.

Where do I send this information?

Please submit your appeal to reactivate account by clicking the “Reactivate your account” button on Account Health:

If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

What happens if I do not send the requested information?

If you do not send the requested information within 20 days, your account may be deactivated permanently across all marketplaces in the region of your enforcement. Funds in your account may be held for up to 90 days or longer depending upon the marketplace. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. In some marketplaces–such as Japan, United Arab Emirates, Saudi Arabia and Egypt–funds may not be returned depending on review. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

What is my region?

You can identify your region based on the marketplace where you are suspended.

-- The following marketplaces are in the Americas region: United States of America, Canada, Mexico, and Brazil.

-- The following marketplaces are in the Europe, Middle East, and India regions: United Kingdom, Germany, France, Italy, Spain, Netherlands, Turkey, United Arab Emirates, Saudi Arabia, Egypt, and India.

-- The following marketplaces are in the Far East region: Japan, Australia, and Singapore.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, send an email to

View the Amazon Intellectual Property policy to ensure your listings are within the policy:

To view your account performance, go to the "Account Health" page in Seller Central:

Alternatively, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Amazon.com

Sincerely, Amazon.com