Critical Policy Violation - Amazon Auto Replies When Submitting New Information
Amazon is auto replying when I try to submit new information. The email I receive almost immediately after uploading information and I do not know what to do. Complaint ID: 15229680711. Case ID: 15289330421. The email I get is this:
Hello, Thank you for informing us that you have removed your offer for the ASIN below. We appreciate your efforts to comply with our selling policies. ASIN: ********** are unable to remove the policy violation record for this ASIN from your Account Health page because your submission did not adequately address the reason for their removal. he policy violation record for this listing will remain on your Account Health page for up to 180 days after the listing removal
Please submit:
An explanation for how the removed listings have not violated the Intellectual Property policy.-- The documentation requested in the original listing removal notification.-- An appeal after updating the listing product detail page to comply with the policy.How do I submit this information? Visit the Account Health page ) and locate the deactivation record for this product listing. Click on the Appeal button next to the record to submit the information required to remove the violation record and reinstate your listing.If you are not interested in selling this listing in the future or removing the policy violation record from your Account Health page, no further actions are required.Sincerely,Seller Performance Team.
Critical Policy Violation - Amazon Auto Replies When Submitting New Information
Amazon is auto replying when I try to submit new information. The email I receive almost immediately after uploading information and I do not know what to do. Complaint ID: 15229680711. Case ID: 15289330421. The email I get is this:
Hello, Thank you for informing us that you have removed your offer for the ASIN below. We appreciate your efforts to comply with our selling policies. ASIN: ********** are unable to remove the policy violation record for this ASIN from your Account Health page because your submission did not adequately address the reason for their removal. he policy violation record for this listing will remain on your Account Health page for up to 180 days after the listing removal
Please submit:
An explanation for how the removed listings have not violated the Intellectual Property policy.-- The documentation requested in the original listing removal notification.-- An appeal after updating the listing product detail page to comply with the policy.How do I submit this information? Visit the Account Health page ) and locate the deactivation record for this product listing. Click on the Appeal button next to the record to submit the information required to remove the violation record and reinstate your listing.If you are not interested in selling this listing in the future or removing the policy violation record from your Account Health page, no further actions are required.Sincerely,Seller Performance Team.
5 replies
Seller_nRFmxiQg4EGrw
What are you trying to sell? Where did you source your inventory from? Are you authorized by the brand to sell their product on Amazon?
Stevie_Amazon
Good morning @Seller_9NmrYYn6jieFL,
Thank you so much for utilizing the Seller Forums!
The email I receive almost immediately after uploading information and I do not know what to do. Complaint ID: 15229680711. Case ID: 15289330421. The email I get is this:
Hello, Thank you for informing us that you have removed your offer for the ASIN below. We appreciate your efforts to comply with our selling policies. ASIN: ********** are unable to remove the policy violation record for this ASIN from your Account Health page because your submission did not adequately address the reason for their removal. he policy violation record for this listing will remain on your Account Health page for up to 180 days after the listing removal
I can see you have concerns regarding a received intellectual property violation, where you are working to submit documentation.
For this specific violation, a letter of authorization or licensing agreement is required in order to remove the violation and prevent further impact to your account health rating. If this documentation is not meeting the requirements provided in the help page or the information present is unable to be verified, this could be the reason for rejection of your submissions. Furthermore, if there is no new information being provided this can result in a rejection of a submission.
The next best solution would be to get a retraction from the rights owner. Is this possible? They will need to provide this directly to Amazon via the same pathway where they made the complaint.
If you have any further relevant information, please do not hesitate to continue providing it here! The community and I are here to support you.
Stevie.
