Amazon sent a performance notification: Review of your Amazon account
The account I have is under review. I have provided last 90 days of POD's as well a a detailed plan of action multiple times, along with that I have provided all the business information they've requested.
Amazon sent a performance notification: Review of your Amazon account
The account I have is under review. I have provided last 90 days of POD's as well a a detailed plan of action multiple times, along with that I have provided all the business information they've requested.
8 replies
Seller_ykRlSXSCCcXyB
@Roxy_AmazonPlease assist if you can. Much appreciated.
Seller_Qbd0RsfZFEZBY
Take a look at the following areas as they may have resulted in your review.
You have multiple phone numbers in your business description. This can be a violation of the communication guidelines.
Your feedback is very low at 50%/30 days, 33%/90 days
You have multiple major brands listed. Some of which like Sony take a very active role in managing thier IP on Amazon.
You have multiple bundles/kits listed that are not original bundle configurations from the brand.
Seller_HP0CuTSNvJvu9
I'm personally not doing that, but I've considered it. I thought that was Okay...
Seller_Qbd0RsfZFEZBY
Search help for bundles and you will see that only manufacturer created bundles are allowed.
Seller_HP0CuTSNvJvu9
Interesting, thanks. I'll do that. Looks like you may have saved me some trouble down the road!
April_Amazon
Hello @Seller_ykRlSXSCCcXyB,
I understand your concerns about the current account review and I'm here to help. To better assist you, please provide either a relevant case ID or the initial performance notification. This information will help me understand your situation more thoroughly and provide targeted support.
You mentioned providing Proof of Delivery for the last 90 days. To confirm: did you submit this information in a spreadsheet format including:
- Order numbers
- Tracking IDs
- Delivery dates
- Related order information
A spreadsheet format is the most effective way to present this data for review. Could you confirm if this is how you submitted your information?
I would like to help. I look forward to your response. Thank you for reaching out on the Forums.
April
