On-time delivery
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Seller_WCobYDlOu5JZb

On-time delivery

My late delivery rate is 0, but my on time delivery rate is only 80. This just doesnt make sense to me at all and I was hoping someone could give me some insight. I buy all labels through amazon and I am an FBM seller, my handling time is set to 2 days. What can I do to fix this?

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CR_Amazon
In reply to: Seller_WCobYDlOu5JZb's post

@Seller_WCobYDlOu5JZb

Hi there, my name is CR and wanted to jump in here. Thank you for the information provided regarding the On-Time Delivery Rate (OTDR) metric.

If you are unfamiliar with them I would suggest reviewing our OTDR: FAQ help page with guidance on using SSA or shipping setting automation, along with automated handling time.

If you still are having questions more specifically after reviewing, I'd recommend reaching out directly to Seller Support by following this link. If you have done so already, please feel free to share the case # below and I'd be happy to take a further look for you there.

CR_Amazon

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