Account deactivation on selling counterfeit items
My account was deactivated on selling counterfeit items of a particular ASIN, when no single unit was sold of that inventory. After that 13 units were sold and no customer complaint was recieved against those sales.
There is also no IP violation complaint by the brand. I have been providing all the documents requested, but so far my account is deactivated.
Can it really happen that your account gets deactivated without any complaint? I do not have letter of authorization, but i have been purchasing from a legit supplier, whose invoice is acceptable by amazon. What documentation should i provide to get my account reactivate?
Account deactivation on selling counterfeit items
My account was deactivated on selling counterfeit items of a particular ASIN, when no single unit was sold of that inventory. After that 13 units were sold and no customer complaint was recieved against those sales.
There is also no IP violation complaint by the brand. I have been providing all the documents requested, but so far my account is deactivated.
Can it really happen that your account gets deactivated without any complaint? I do not have letter of authorization, but i have been purchasing from a legit supplier, whose invoice is acceptable by amazon. What documentation should i provide to get my account reactivate?
4 replies
LeviDylan_Amazon
Hello @Seller_0QuF2HSvd88d4,
Thank you for posting on the Seller Forums.
I see that your account is deactivated for counterfeit issues. Even if there are no customer complaints, we may check where you source your products and if you have permission to sell certain brands. In the help page I listed above, it states, that we may take action to protect customers and rights owners. We may remove suspected counterfeit listings in an attempt to stop the circulation of counterfeit products.
That being said, any product authenticity issues will be taken very seriously and can be seen as a type of intellectual property issue. Best practices to ensure product authenticity are to make sure that you are sourcing products from the manufacturer or a authorized distributor that has permissions from the rights owner to sell their products.
I suggest that you focus on proving the authenticity with any documents you have to show this. I also suggest to check the documents you are submitting against the responsible sourcing help page. If any of the documents you submit do not meet these requirements, the whole submission can be denied.
When the account was deactivated, you received a performance notification with the requested documents to submit. Feel free to post that communication here after you have removed all personal information.
If you have any further questions or updates, please feel free to post in this thread. The Seller Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_0QuF2HSvd88d4
Dear Seller,
Thank you for submitting your appeal. We received your submission but do not have enough information to complete our review of your account and inventory at this time.
In order to demonstrate the authenticity of your inventory, please submit documents such as
-- Invoices and receipts which includes item descriptions, quantities, including the supplier’s name, supplier phone number, supplier address, and website. You may remove pricing information, but the rest of the document must be visible.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Import and export documents commercial invoices, export origin location (port city), import destination location, brand information, quantity, date, buyer information, import and export manifest (and information submitted to Customs and Border Patrol
-- Authorization letters from brands and licensed brand distributors.
-- Bank statement or credit card statement including records related to purchase of ASIN under review.
-- Delivery/Shipment tracking details of the order.
-- Order confirmation emails
-- Screenshot of the order history page of the supplier’s website.
I have submitted all these documents, but still my account is deactivated. I have completed a video interview, there was a minor address error on invoice which was pointed out in interview. I asked supplier to send the invoice again with the correct address. They did and i submitted that invoice. I have also submitted letter of Guarantee, but nothing seems to be acceptable.
What should i do now? Whay document i need to submit to get my account activate again?
