Subject: Escalation – Complete Mishandling of Return Case (Order ID: 402-1268713-8078723)
Dear Amazon Support,
I am absolutely fed up with the nonsense responses I’ve been receiving regarding Order ID: 402-1268713-8078723. This latest response is yet another embarrassment: CASE ID: 10911319112
“There's no order mismatch, order shows as picked up, hence there's no issue.”
AGENTS ARE EVEN READING THE CASE?
Let me explain it again for the millionth time:
✅ This is a replacement order.
✅ The buyer received the replacement successfully.
✅ The original product was never returned to the seller.
✅ Amazon wrongly marked it as ‘Returned to Seller’ without any Out-for-Delivery (OFD) scan, OTP confirmation, or Proof of Delivery (POD).
⚠️ FACTS THAT PROVE AMAZON'S ERROR:
❗️ No OFD Scan: The return tracking does not show an ‘Out for Delivery’ scan.
❗️ No OTP Confirmation: Every Amazon return requires an OTP for delivery confirmation. We never received any OTP or email.
❗️ No POD Available: If Amazon claims it was returned, then where is the POD? No POD = No delivery.
I have attached a comparison screenshot of a properly returned order with an OTP and a valid delivery scan to highlight the discrepancy.
🚩 SAFE-T CLAIM WAS WRONGFULLY DENIED
✅ We filed a Safe-T claim (Claim ID: 95250-48818-1405059), and it was denied with the wrong reason:
"Seller not debited."
⚠️ This is a replacement-only order. Of course, the seller wasn't debited!
✅ The buyer got their replacement.
✅ But the original item never came back.
😡 ENOUGH IS ENOUGH. THIS IS A SERIOUS CASE OF NEGLIGENCE.
Your support agents are:
Giving contradictory answers.
Not understanding the case.
Avoiding the issue instead of resolving it.
🚨 IMMEDIATE ACTION REQUIRED:
✅ Reopen and approve Safe-T Claim ID: 95250-48818-1405059.
✅ Provide the Proof of Delivery (POD) or confirm where the returned item went.
✅ Escalate this matter to a Senior Manager or Account Specialist who is qualified to resolve this mess.
⚖️ FINAL WARNING: LEGAL ACTION NEXT
If this issue is not resolved immediately, I will:
File a formal complaint against Amazon for negligence and fraudulent handling of returns.
Pursue legal action for compensation of the lost item and damages incurred.
This is the last chance to fix this before we escalate this to external authorities. No more canned responses. No more ignorance.
Subject: Escalation – Complete Mishandling of Return Case (Order ID: 402-1268713-8078723)
Dear Amazon Support,
I am absolutely fed up with the nonsense responses I’ve been receiving regarding Order ID: 402-1268713-8078723. This latest response is yet another embarrassment: CASE ID: 10911319112
“There's no order mismatch, order shows as picked up, hence there's no issue.”
AGENTS ARE EVEN READING THE CASE?
Let me explain it again for the millionth time:
✅ This is a replacement order.
✅ The buyer received the replacement successfully.
✅ The original product was never returned to the seller.
✅ Amazon wrongly marked it as ‘Returned to Seller’ without any Out-for-Delivery (OFD) scan, OTP confirmation, or Proof of Delivery (POD).
⚠️ FACTS THAT PROVE AMAZON'S ERROR:
❗️ No OFD Scan: The return tracking does not show an ‘Out for Delivery’ scan.
❗️ No OTP Confirmation: Every Amazon return requires an OTP for delivery confirmation. We never received any OTP or email.
❗️ No POD Available: If Amazon claims it was returned, then where is the POD? No POD = No delivery.
I have attached a comparison screenshot of a properly returned order with an OTP and a valid delivery scan to highlight the discrepancy.
🚩 SAFE-T CLAIM WAS WRONGFULLY DENIED
✅ We filed a Safe-T claim (Claim ID: 95250-48818-1405059), and it was denied with the wrong reason:
"Seller not debited."
⚠️ This is a replacement-only order. Of course, the seller wasn't debited!
✅ The buyer got their replacement.
✅ But the original item never came back.
😡 ENOUGH IS ENOUGH. THIS IS A SERIOUS CASE OF NEGLIGENCE.
Your support agents are:
Giving contradictory answers.
Not understanding the case.
Avoiding the issue instead of resolving it.
🚨 IMMEDIATE ACTION REQUIRED:
✅ Reopen and approve Safe-T Claim ID: 95250-48818-1405059.
✅ Provide the Proof of Delivery (POD) or confirm where the returned item went.
✅ Escalate this matter to a Senior Manager or Account Specialist who is qualified to resolve this mess.
⚖️ FINAL WARNING: LEGAL ACTION NEXT
If this issue is not resolved immediately, I will:
File a formal complaint against Amazon for negligence and fraudulent handling of returns.
Pursue legal action for compensation of the lost item and damages incurred.
This is the last chance to fix this before we escalate this to external authorities. No more canned responses. No more ignorance.
