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Seller_Wqqy9Opt6EqbO

Missing Inbound

I would like to ask for help in this urgent case. When my shipment sent to Amazon is missing nearly 39 units. I have made complaints for investigation, but Amazon staff replied to me: "The invoice to prove ownership of my shipment is invalid". This is nonsense, while my supplier only gave me such an invoice. It showed full information of my goods. But they refused. I do not know what to do to get back the lost goods. I have sent many shipments before.

My case ID: 16046091981

Please !!

Thank you so much !!!

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Seller_Wqqy9Opt6EqbO

Missing Inbound

I would like to ask for help in this urgent case. When my shipment sent to Amazon is missing nearly 39 units. I have made complaints for investigation, but Amazon staff replied to me: "The invoice to prove ownership of my shipment is invalid". This is nonsense, while my supplier only gave me such an invoice. It showed full information of my goods. But they refused. I do not know what to do to get back the lost goods. I have sent many shipments before.

My case ID: 16046091981

Please !!

Thank you so much !!!

Tags:Missing
00
17 views
5 replies
Reply
5 replies
user profile
Jameson_Amazon

Hi @Seller_Wqqy9Opt6EqbO,

Thank you for reaching out on the Seller Forums!

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!

In the meantime, please let me know if you have any additional questions.

All the best,

Jameson

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Seller_Wqqy9Opt6EqbO

Missing Inbound

I would like to ask for help in this urgent case. When my shipment sent to Amazon is missing nearly 39 units. I have made complaints for investigation, but Amazon staff replied to me: "The invoice to prove ownership of my shipment is invalid". This is nonsense, while my supplier only gave me such an invoice. It showed full information of my goods. But they refused. I do not know what to do to get back the lost goods. I have sent many shipments before.

My case ID: 16046091981

Please !!

Thank you so much !!!

17 views
5 replies
Tags:Missing
00
Reply
user profile
Seller_Wqqy9Opt6EqbO

Missing Inbound

I would like to ask for help in this urgent case. When my shipment sent to Amazon is missing nearly 39 units. I have made complaints for investigation, but Amazon staff replied to me: "The invoice to prove ownership of my shipment is invalid". This is nonsense, while my supplier only gave me such an invoice. It showed full information of my goods. But they refused. I do not know what to do to get back the lost goods. I have sent many shipments before.

My case ID: 16046091981

Please !!

Thank you so much !!!

Tags:Missing
00
17 views
5 replies
Reply
user profile

Missing Inbound

by Seller_Wqqy9Opt6EqbO

I would like to ask for help in this urgent case. When my shipment sent to Amazon is missing nearly 39 units. I have made complaints for investigation, but Amazon staff replied to me: "The invoice to prove ownership of my shipment is invalid". This is nonsense, while my supplier only gave me such an invoice. It showed full information of my goods. But they refused. I do not know what to do to get back the lost goods. I have sent many shipments before.

My case ID: 16046091981

Please !!

Thank you so much !!!

Tags:Missing
00
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5 replies
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Jameson_Amazon

Hi @Seller_Wqqy9Opt6EqbO,

Thank you for reaching out on the Seller Forums!

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!

In the meantime, please let me know if you have any additional questions.

All the best,

Jameson

00
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user profile
Jameson_Amazon

Hi @Seller_Wqqy9Opt6EqbO,

Thank you for reaching out on the Seller Forums!

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!

In the meantime, please let me know if you have any additional questions.

All the best,

Jameson

00
user profile
Jameson_Amazon

Hi @Seller_Wqqy9Opt6EqbO,

Thank you for reaching out on the Seller Forums!

Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:

  • The date of purchase/packing
  • Product name
  • Quantity
  • A signed packing slip if you are the manufacturer with the shipment or purchase order ID
  • An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser

You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:

  • The number of boxes in the shipment
  • The total weight when picked up by the carrier
  • An Amazon stamp confirming the shipment was received and signed for at the fulfillment center

For more information on this process, I would recommend reading through the following resources:

After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!

In the meantime, please let me know if you have any additional questions.

All the best,

Jameson

00
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