Request for Guidance on Writing an Appeal for Reactivation of Amazon Seller Account
Subject:
Dear Amazon Support Team,
I hope this email finds you well. I am writing to request your guidance and assistance in writing an appeal to reactivate my Amazon seller account, which was recently suspended due to a mistake on our part. We sincerely apologize for any inconvenience caused, and we take full responsibility for the error that led to the suspension.
We understand the importance of adhering to Amazon's policies and guidelines, and we deeply regret that we failed to meet the standards expected of us as a seller on your platform. We value our partnership with Amazon and the opportunity it provides to reach a wide customer base, and we are committed to rectifying our mistake and ensuring strict compliance with all policies moving forward.
We kindly request your guidance on the specific steps and information required to craft a persuasive appeal that would demonstrate our understanding of the issue and our commitment to preventing any future violations. We are eager to provide any necessary documentation or evidence to support our case and to cooperate fully with Amazon in resolving this matter.
In preparing our appeal, we would greatly appreciate any specific details or instructions you could provide regarding the format, content, and supporting documents that should be included. We want to ensure that our appeal addresses all relevant concerns and highlights the corrective measures we have implemented to prevent a recurrence.
We understand that the reactivation of our seller account is subject to a thorough review process, and we assure you that we will fully cooperate and respond promptly to any additional questions or requests for information during this evaluation period.
Once again, we sincerely apologize for any inconvenience caused and deeply regret the mistake that led to the suspension of our account. We are genuinely committed to rectifying the situation and demonstrating our dedication to conducting business in accordance with Amazon's policies and guidelines.
Thank you for your attention to this matter, and we look forward to your guidance and support in writing a compelling appeal that will allow us to reactivate our Amazon seller account.
Yours sincerely,
Request for Guidance on Writing an Appeal for Reactivation of Amazon Seller Account
Subject:
Dear Amazon Support Team,
I hope this email finds you well. I am writing to request your guidance and assistance in writing an appeal to reactivate my Amazon seller account, which was recently suspended due to a mistake on our part. We sincerely apologize for any inconvenience caused, and we take full responsibility for the error that led to the suspension.
We understand the importance of adhering to Amazon's policies and guidelines, and we deeply regret that we failed to meet the standards expected of us as a seller on your platform. We value our partnership with Amazon and the opportunity it provides to reach a wide customer base, and we are committed to rectifying our mistake and ensuring strict compliance with all policies moving forward.
We kindly request your guidance on the specific steps and information required to craft a persuasive appeal that would demonstrate our understanding of the issue and our commitment to preventing any future violations. We are eager to provide any necessary documentation or evidence to support our case and to cooperate fully with Amazon in resolving this matter.
In preparing our appeal, we would greatly appreciate any specific details or instructions you could provide regarding the format, content, and supporting documents that should be included. We want to ensure that our appeal addresses all relevant concerns and highlights the corrective measures we have implemented to prevent a recurrence.
We understand that the reactivation of our seller account is subject to a thorough review process, and we assure you that we will fully cooperate and respond promptly to any additional questions or requests for information during this evaluation period.
Once again, we sincerely apologize for any inconvenience caused and deeply regret the mistake that led to the suspension of our account. We are genuinely committed to rectifying the situation and demonstrating our dedication to conducting business in accordance with Amazon's policies and guidelines.
Thank you for your attention to this matter, and we look forward to your guidance and support in writing a compelling appeal that will allow us to reactivate our Amazon seller account.
Yours sincerely,
7 replies
Seller_OvL8C4BJWiuS9
This isn't Amazon, just other sellers. No one is going to write or help you write a POA. The issue is yours and every POA is specific to that sellers problem. A compelling appeal? You have to accept responsibility of your actions, say what you are doing to fix it now and in the future-keep it short and to the point.
Seller_8sP6ffckcRn6v
Beautiful writing.
Why was your account deactivated?
Seller_qTJiCxRI8PpIZ
This is not Amazon support team. This is a forum to contact other sellers for advice. In order to help we need to know what mistake was made in order to better guide you. Amazon will not hold your hand and tell you how to write your appeal but us sellers can if you give us more info. You definitely need to address your mistake, admit to it and explain a detailed plan of action as to the steps you're going to take to make sure said mistake never happens again.
Seller_4zBzdtgCyS9EI
Your appeal is about identifying the problems (root cause) in detail, taking responsibility in detail and explaining how it happened in detail, then, informing yourself on how you SHOULD have done it and showing what you have done to make sure you wont violate policy in the future in detail
What they DON'T want to hear, is how people that work for you were at fault, how an outside company messed it up, they don't want to hear you sweet talking them as you did here.
Seller_LImVvUWeyiCfQ
Amazon has already provided you with guidance on how to write an effective Plan of Action in Seller University:
Seller_kIukTwdhvntAp
Everyone has given you good advice.
We will NOT write an appeal but we MIGHT give some hints but first we need to see how badly you screwed up.
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for. There are some notices that are a 'death sentence' and totally hopeless.
So, while we await the posting, let me guess as these are the most common --
Is it a Section 3 violation for dropshipping, IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
Sonny_Amazon
Hello @Imran_Rafiq_VIRK ,
I wanted to check in on your thread requesting guidance on writing an appeal. It looks like our community of Sellers have provided some great points here when it comes to writing an appeal.
Included is a starting point for creating an effective plan of action here. Your plan of action will be specific to your situation, and as some of our community members have said - we need additional details on why your account was deactivated to provide more insight. You will need to be detailed and display an understanding of the specific policy that you violated, as well as actionable steps on how you will prevent this from happening in the future.
Why was your account deactivated & what policy was violated?
For additional support, feel free to post again here with your questions or additional details.
Best,
Sonny
