Those who are both FBA and MFN sellers probably have all felt this, but Amazon takes all responsibility including bad reviews and feedbacks for FBA orders, but when it comes to MFN orders, they evade even the basic responsibility and have the blame be laid upon sellers for any problems customers experience, most of which are innately complaints concerning the Amazon system itself, beyond any measly MFN seller can do.

For instance, Amazon customer service will forward all customer complaints even if they are essentially about the issues with navigating Amazon system itself such as refund problem (even after seller has issued a refund) and return process-related like why options available for FBA orders are not available for MFN orders (asking for QR code, certain drop off options, etc.).

We respond all customer complaints within our best ability, but not gonna lie, it drains us a lot of times when a thread turns into some hot potato where Amazon customer service keeps forwarding it back to sellers fully knowing it is not within the power or authority given to the seller to solve the problem let alone handling the customer grievances, likely resulting in bad reviews and feedbaks which we all know Amazon will almost never remove, attributing it to "bad customer service" given by the sellers. haha.

I know nothing is going to be done but wanted to vent out. Going back to placate another grumpy customer for the "bad service" for not satisfying her with limited return options. >.,<

Thank you for reading, and have a great weekend!