USPS package stuck in preshipment
Hello, I have a customer package I dropped off USPS Tuesday 10/10/23. I put it in the bin and did not have it scanned (ROOKIE MISTAKE). Today is Friday 10/13 and it has not updated.
I have tried reaching out to customer to see if they received it, or if they want me to resend, but they have their messages off. What should I do?
2 replies
Seller_z3XfkorVSmnEY
Do NOT contact the customer. Go to your post office and ask them about the package. Depending on the size of your post office you may need to request to speak to the postmaster (if the counter employees are not helpful). Bring the tracking number along with information about it's size and weight. "Make" them answer the question of "where's the package".
Seller_xlf3vF516IRli
for the love of god, don't ever contact the customer first with this type of issue. Likely whats happening is the package did not get scanned locally and is on the way to the customer and will be scanned once it arrives at the customer destination. I've seen this before with things shipped TO me. They suddenly show up at the destination post office with NO other scans period. It looks weird to the customer and can trigger an emotional response from them as well. This happens when you fail to get an initial scan on pkgs. This is why I have EVERY SINGLE order scanned at drop off. During the holidays it's a pita but provides you with 2 things, 1. that your package gets scanned in on time, and 2 you can get a receipt with a record of that transaction (we get and hold receipts for 90 days - they show tracking #, destination zip, and weight of package as well as date and time stamps). THIS in theory protects you from A-Z claims. At this point you have ZERO protection because 1. your first scan will be a late scan, and 2. this means the customer auto-wins ALL types of claims for this order. By contacting the customer you have now opened the window to losing both your merchandise and your money via A-Z claim if they choose to do so. They may have messages off, but it'll still be in their amazon inbox.
