Your Amazon selling account has been deactivated.
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in "How do I reactivate my account?" above and we will investigate your concern.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN:: B09ZBJ8NM8
Title: HOKA ONE ONE Womens Bondi 7 Mesh White White Trainers 9 US
-------------------------------------
Sincerely, Seller Performance Team https://www.amazon.com
Even though I have been selling this brand for a long time and have had many orders, I have never received a customer complaint
Your Amazon selling account has been deactivated.
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in "How do I reactivate my account?" above and we will investigate your concern.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN:: B09ZBJ8NM8
Title: HOKA ONE ONE Womens Bondi 7 Mesh White White Trainers 9 US
-------------------------------------
Sincerely, Seller Performance Team https://www.amazon.com
Even though I have been selling this brand for a long time and have had many orders, I have never received a customer complaint
23 replies
Seller_1Pi4wHZKCC5AE
I also encountered this situation, even though I provided supply chain information, all I got was an Amazon template response
Seller_Hi7wbO2Kbo6bl
Did you submit copies of invoices / letter of authorization?
Seller_4AO5ILQHcDbQ4
You or your supplier needs to have a brand authorization letter
Seller_4zBzdtgCyS9EI
don't fall for the Spammer, Amazon lets them spam all over the forum day and night. But since Spam is heavily accepted in this new forum, [Moderator Edit: removed external URL]
Jaijai_AMZ_136
HI @Seller_ThYScqTsRsZT9
Thank you for your post, this is Jaijai from Amazon here to assist.
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.com/gp/help/201165970
-- "Policies and Agreements":
https://sellercentral.amazon.com/gp/help/521
-- "Amazon Services Business Solutions Agreement":
https://sellercentral.amazon.com/gp/help/1791
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in "How do I reactivate my account?" above and we will investigate your concern.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN:: B09ZBJ8NM8
Title: HOKA ONE ONE Womens Bondi 7 Mesh White White Trainers 9 US
-------------------------------------
Sincerely, Seller Performance Team https://www.amazon.com
Even though I have been selling this brand for a long time and have had many orders, I have never received a customer complaint
Understand that your account was deactivated due to product's authenticity.
In order to ensure that customers can shop with confidence on Amazon, Sellers on Amazon.com are not allowed to create listings or detail pages for counterfeit goods and we consider allegations of counterfeit a serious matter. The sale of counterfeit products on Amazon is strictly prohibited.
To address the authenticity of the products mentioned at the end of your notification. Here, you have been requested to provide evidence of the authenticity of your products using documents like invoices.
An invoice to indicate that your products are original. This will allow us to identify where your products were sourced and manufactured from. A valid invoice will have to to meet the following criteria:
- Have been issued in the last 365 days
- Reflect sales volume during the last 365 days (if applicable)
- Include contact information for supplier and buyer, including name, phone number, address, and website
- They must also be authentic and unaltered.
- Be submitted in PDF, JPG, PNG, or GIF files.
Please find some of the help pages that might of useful to you; Amazon Anti-Counterfeiting Policy and some tips on best practices in sourcing and listing your products here .
The forums community and I are here to support you. Please do not hesitate to let us know if you have any other questions.
Thank you @Seller_1Pi4wHZKCC5AE @Seller_7drpWwXqJsbzG @Seller_Hi7wbO2Kbo6bl@Seller_1umokHPxWFmKz@Seller_4AO5ILQHcDbQ4@Seller_4zBzdtgCyS9EI for your active participation in this thread as well!
Regards,
Jaijai
Seller_4zBzdtgCyS9EI
ok, let be real.
Chinese factories are well known to break manufacturing contract and sell branded products "through the back door"
There is a ton of "counterfeit" products coming into the country due to this, without brand backing or warranty, often inferior quality.
Some of these items are sold under another brand name or as generics, but it's easy to see they are the same models as the big brand kind.
That being said, have you purchased your shoes directly from Hoka or a Hoka authorized distributor?
Do your invoices reflect ALL the shoes you have sold in the last 365 days?
You have a letter of authorization from Hoka to sell their shoes on Amazon?
Seller_oaGjYlCHvpd3L
I have also recieved this email and my account is in under review currently collecting all the invoices that I have they asked that I was selling counterfiet nike and underarmour i worried i dont whats gonna happen although never sold a single counterfiet item was purchasing directly from brands website
Seller_4mhaE9uG0Ug18
Seller could only get loss on this bastard platform. Every day Amazon kills sellers with no reason. Amazon wants to control everything.
Seller_iDD9b1SV65vS0
The owner of Hoka is waging a war against resellers of their brands Hoka and teva etc .., let me ask you , Did you receive a letter from the company's lawyer?
