Scenario - I shipped an order using Self-Ship Method and delivery was attempted by courier , but customer was not available at address and was not reachable as well , now delivery boy tries the delivery attempt for 3 consecutive days as per policy and everyday raised non-delivery report , now on 4th day the order gets returned and then the customer wakes from his sleep and connects amazon customer care and lies to amazon that the delivery was never attempted , another the customer support of amazon guides the customer to give a feedback on the same.

now when customer gives feedback it reflects on seller ODR rate and account health falls due to the same while there was never any mistake of seller or of delivery team.

When we connect for the same issue to seller support , they decline to help on this issue due to their customer is god policy and cuts the call in middle of discussion.

now i am on forum page , to know where to get help , why amazon policies are so week and irresponsible if the question is on credibility of sellers , and why we aren't heard the way we should and why we are not valued being correct at particular position

this should be acknowledged and should be taken on priority by amazon as this now getting negative effect on us as a seller and also effects our business , our credibility and also our mental health, not to forget account health also gets impacted due to this

also in last 1 year i have noticed only negative feedbacks are being given to sellers , why very less , about 10% positive feedbacks , while we have order return rate of less than 1% , so why 99% orders which were successfully delivered and customers had good experience , why amazon does not promote good feedbacks as well

seriously amazon needs to rethink its feedback policies , this is dragging away new customers as well as they get to see negative feedbacks only

case id which call was cut in middle - 9848115602