Your account does not qualify. We have taken this measure because we have concerns about the authenticity of the affected listings. The sale of counterfeit items is strictly prohibited. For further information, visit "Amazon Anti-Counterfeiting Polic
Hello I got the following message from amazon about account health "Your account does not qualify. We have taken this measure because we have concerns about the authenticity of the affected listings. The sale of counterfeit items is strictly prohibited. For further information, visit "Amazon Anti-Counterfeiting Policy": https://sellercentral.amazon.com/gp/help/201165970" Why did this happen??
Your account does not qualify. We have taken this measure because we have concerns about the authenticity of the affected listings. The sale of counterfeit items is strictly prohibited. For further information, visit "Amazon Anti-Counterfeiting Polic
Hello I got the following message from amazon about account health "Your account does not qualify. We have taken this measure because we have concerns about the authenticity of the affected listings. The sale of counterfeit items is strictly prohibited. For further information, visit "Amazon Anti-Counterfeiting Policy": https://sellercentral.amazon.com/gp/help/201165970" Why did this happen??
3 replies
Seller_OvL8C4BJWiuS9
Because you cannot prove the authenticity of the items you are selling.
Seller_kIukTwdhvntAp
"Why did this happen??"
@Seller_OvL8C4BJWiuS9gave you the short answer which is correct. Here is my expanded version of what you likely ignored when you decided to start selling here --
THE AMAZON TWO STEP -- A NEW DANCE FOR SELLERS
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!) There are still instances of Amazon NOT requiring the following but they are becoming more and more rare. Ignoring these is placing your account on the endangered species list if (when) Amazon asks for them.
DO NOT CONFUSE AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon might ungate you for a CATEGORY, but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive listing items.
More and more brands are providing a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK? You DO have a sales rep at the brand, don't you?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
If you do FBA and you don't already have the above requirements in place you are probably going to have stranded inventory and a suspended account.
Atlas_Amazon
Hello @Seller_RReRYG4szPBsK
Thank you for the information provided regarding the recent counterfeit concerns that have impacted the account. I know this can be concerning, so I do want to get you support to assist you in moving forward. However, I will require more details on the situation to better understand. Would you be able to share more on the specific ASIN that was impacted? In addition, could you provide the entire message that you received relating to the counterfeit concern?
I will continue to monitor the situation for this information so that guidance and support can be provided to you.
Best,
Atlas
