Seller Support Not Responding – Anyone Else?
Has anyone else noticed that Amazon Seller Support is just ignoring messages lately?
I’ve been waiting on a case where the last response from Amazon was on June 10:
“I would like to inform you that this matter has been forwarded to our internal team for further investigation.”
Since then, I’ve sent two follow-up messages and haven’t received any reply. This isn’t the first time it’s happened either.
Anyone else experiencing this? Any ideas on what can be done to get a response?
Seller Support Not Responding – Anyone Else?
Has anyone else noticed that Amazon Seller Support is just ignoring messages lately?
I’ve been waiting on a case where the last response from Amazon was on June 10:
“I would like to inform you that this matter has been forwarded to our internal team for further investigation.”
Since then, I’ve sent two follow-up messages and haven’t received any reply. This isn’t the first time it’s happened either.
Anyone else experiencing this? Any ideas on what can be done to get a response?
5 replies
Seller_qTJiCxRI8PpIZ
I've heard that each time you send more information you are sent to the back of the line again. More than 2 weeks to hear back isn't entirely uncommon anymore, unfortunately. I've come to the conclusion that Amazon is 90 to 95% run by AI anymore.
Glenn_Amazon
Hi there @Seller_ffIfshv5SZDQ8,
I'm sorry you have had some issues where you aren't getting responses. In some instances Selling Partner Support must transfer cases to other specific teams that don't use the same Case Log feature, like teams that use Account Health notifications, which means you may not get a response in your case log. However, if you provide your most recent Seller Support Case on this issue I can review and see the current status and what you should expect. Thank you for your understanding.
-Glenn
