Dear Amazon Seller Support & Fellow Sellers,

I am facing a critical issue with my Amazon seller account that has remained unresolved for the past 6 days, despite multiple support tickets and follow-ups.

🟠 Issue Summary:

• My Amazon seller account is active

• My GST number is valid and successfully updated

• Listings are live and visible to customers

• However, customers are unable to place any orders

• The error message shown on the product page is:

“This item can’t be delivered to your selected address. Please choose a different delivery location.”

🔁 Timeline:

• GST Suspension (past): My GST was briefly suspended due to a bank validation issue, which has now been resolved.

• Current Status: GST is now active and verified. Seller account is also active.

• Issue has persisted for 6 days without resolution.

• I also emailed Jeff Bezos and seller escalation team but no action has been taken so far.

💸 Impact:

• I have lost approximately ₹1,00,000 in potential sales over these 6 days.

• My ads are running but orders cannot be placed — this is damaging both my budget and brand trust.

• Customers are messaging us asking why they can’t buy.

⚠️ Request:

I request the Amazon Seller Support and Forum team to please look into this urgently. I suspect that there might be an internal restriction or block that hasn’t been cleared even after the GST reactivation.

Please assign this to a senior associate or account health specialist immediately — this delay is hurting my business severely.

Any fellow sellers who faced similar issues — your suggestions or solutions would be deeply appreciated.

Thanks,

LM & CO.