Account deactivated in error because of freelancer I hired
My Amazon seller account was deactivated in error, and I've been trying to get it reactivated for almost a month. I received a notice from Amazon stating that, "Your Amazon.com selling privileges have been removed", "You have a separate account [account x] which was enforced for violating one of our policies. As a result, you may no longer use the [my seller account] Selling account to sell on Amazon.com."
I DO NOT own the account in violation. I hired a freelancer on Upwork to help me upload flat files and the account that Amazon thinks I own is one of his. I have provided Amazon with proof beyond a reasonable doubt that this is the case, including all communication I had with the freelancer, our Upwork contract, proof of contract termination, proof of payment, and proof that I removed his permissions from my account as soon as the job was completed.
Despite this, Amazon Account Health has been "evaluating" my submission for almost a month, and they keep telling me to wait. I am at a loss for what to do. The person who owns the other account is basically a stranger to me, and I feel like I am in an alternate universe from Amazon as I try to prove how wrong they've gotten it.
Is there any way to go above the general Account Health representative and get someone else to review my account?
Not only have I been unable to sell on my account, but I have also just sent in thousands of dollars in holiday inventory that I only have a few weeks to sell before I am stuck with it for another year. Amazon is also holding thousands of dollars in payouts until this is resolved.
Any advice?
Account deactivated in error because of freelancer I hired
My Amazon seller account was deactivated in error, and I've been trying to get it reactivated for almost a month. I received a notice from Amazon stating that, "Your Amazon.com selling privileges have been removed", "You have a separate account [account x] which was enforced for violating one of our policies. As a result, you may no longer use the [my seller account] Selling account to sell on Amazon.com."
I DO NOT own the account in violation. I hired a freelancer on Upwork to help me upload flat files and the account that Amazon thinks I own is one of his. I have provided Amazon with proof beyond a reasonable doubt that this is the case, including all communication I had with the freelancer, our Upwork contract, proof of contract termination, proof of payment, and proof that I removed his permissions from my account as soon as the job was completed.
Despite this, Amazon Account Health has been "evaluating" my submission for almost a month, and they keep telling me to wait. I am at a loss for what to do. The person who owns the other account is basically a stranger to me, and I feel like I am in an alternate universe from Amazon as I try to prove how wrong they've gotten it.
Is there any way to go above the general Account Health representative and get someone else to review my account?
Not only have I been unable to sell on my account, but I have also just sent in thousands of dollars in holiday inventory that I only have a few weeks to sell before I am stuck with it for another year. Amazon is also holding thousands of dollars in payouts until this is resolved.
Any advice?
8 replies
Seller_CW0P5hgbsiqWX
Not sure what or who you are calling a Freelancer, but as you well know, whatever happens to a seller's account, the account owners is sole responsible.
When Amazon says, "As a result, you may no longer use the [my seller account] Selling account to sell on Amazon.com", you are over.
Your only appeal would come from the fact that you have all the manufacturer invoices for the product you were selling, and the products were shipped to your business location. Thus, you were in possession of the product.
Somehow, your situation sounds more like you bought into a drop shipping scheme who Amazon detests because of their poor reliability.
Atlas_Amazon
Hello @Seller_JkU4sYhXp6n1w
I understand that you are attempting to address a deactivation on your account due to an pay account that belongs to a former associate of yours. You mention them having limited permissions to your account, if they had access at any point to your account, then you would be considered associated as they did have access. Was there any information that was shared between the accounts?
You would not want to submit an appeal stating that it is a false association as this would not be the case. For your situation, you would want to provide the information relating to all the access that the other associate had to your account.
You will want to include all of the information regarding the first time they accessed the account and the last time. The contracts and agreements you have will be good for supporting evidence. If there is anything additional that you have that shows the association, you will want to provide that.
Be aware that if you are actively associated to each other as of now, you will need your associated to reactivate their account before you can reactivate yours. Once they have reactivated the account, you can submit an explanation to your account. It should include the date that the account was reactivated. They will confirm this information and then take the appropriate action from there.
If you have any additional questions or concern regarding your situation, continue to refer here for support.
Best,
Atlas
