1 star reviews that are obviously and accepted by Amazon as a fulfilment issue as sent out incomplete yet I cannot get them taken down
Hello Amazon team
Hello @Jameson_Amazon
I am stuck and need your help.
There are two 1 star reviews sitting on my product and despite numerous requests for these reviews to be removed I have been unsuccessfull.
The reason for the removal is they both were sent out incomplete and they are a fullfilment issues.
One is still showing as a review on my product page although in the feedback manager it says "Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
I have also on numerous occasions reported the reviews as being a fulfilment issue and as such not relevant on the review page
I have also contacted by email community-help@amazon.com and reported this without success.
Please help me as this is seriously affecting my sales.
Regards and hoping for a resolution that works
1 star reviews that are obviously and accepted by Amazon as a fulfilment issue as sent out incomplete yet I cannot get them taken down
Hello Amazon team
Hello @Jameson_Amazon
I am stuck and need your help.
There are two 1 star reviews sitting on my product and despite numerous requests for these reviews to be removed I have been unsuccessfull.
The reason for the removal is they both were sent out incomplete and they are a fullfilment issues.
One is still showing as a review on my product page although in the feedback manager it says "Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
I have also on numerous occasions reported the reviews as being a fulfilment issue and as such not relevant on the review page
I have also contacted by email community-help@amazon.com and reported this without success.
Please help me as this is seriously affecting my sales.
Regards and hoping for a resolution that works
1 reply
Quincy_Amazon
Hello @Seller_O5n7ll893bJK0
Thank you for posting your inquiry to the Forums.
Please feel free to provide the case ID number(s) opened with Support regarding this concern to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
