Amazon FBA shipment EXTRA units
Hi im a relatively new seller. This is my second time shipping into amazon, I shipped in 100 units of my Asin, at first it said they received the 100 but now they are saying they received 185 units. Will this problem rectify itself? is it just a computer glitch? Do i need to reach out to amazon support? i know for a fact i only sent 100 units, i dont want to be charged the storage fee of the extra 85 units/ ( i doubt ill sell 100 units) but what happens if they start selling the units i never sent in? how do i solve the issue/ will the issue fix itself?
Looking for help thanks!
Amazon FBA shipment EXTRA units
Hi im a relatively new seller. This is my second time shipping into amazon, I shipped in 100 units of my Asin, at first it said they received the 100 but now they are saying they received 185 units. Will this problem rectify itself? is it just a computer glitch? Do i need to reach out to amazon support? i know for a fact i only sent 100 units, i dont want to be charged the storage fee of the extra 85 units/ ( i doubt ill sell 100 units) but what happens if they start selling the units i never sent in? how do i solve the issue/ will the issue fix itself?
Looking for help thanks!
28 replies
Seller_CW0P5hgbsiqWX
First, go back ine step. Did you test sell your product for a month or so using FBM? This is key to your success of selling your product. That way you will know the expected sales for a month, and if there id enough profit in the item to pay all the fees amazon will assess.
Second. How will you make your desired profit If you don't know the fees Amazon will deduct using FBA?
"... i don't want to be charged the storage fee of the extra 85 units..."
Personally, I get a bad feeling from your situation. If there is one thing that an Amazon FBA worker does not want, is it to be accused of being slow or making a mistake costing the company money. This pressure causes employees simply to respond, everything is correct.
The item has been counted, entered in the computer, placed high up on a shelf, and goes live in the catalog. In your case, this simply means you will be charged with the amount stated, and everything is fine...UNITLL...
When the 101 is sold, Amazon will accuse you of over selling your product, which when 102 and 103 are sold will lead to your account being suspended.
Amazon does not employ FBA Seller Advocats to make sure everything is correct. Amazon just makes the seller pay for mistakes they did not make, and buyer return fraud.
Seller_YP2wGTp2WTRuV
Welcome to the glorious world of FBA, TrueAroma. The error you describe is to be expected (which is not to say it's acceptable FC performance, but here we are). You don't mention if you've received notification of a shipping discrepancy from Amazon or that the shipment is closed and available for reconciliation. From your description it sounds like the shipment was received within the last week or so and is in "transfer" status. As the inventory moves through Amazon's system the discrepancy will change hopefully toward the number you shipped but the real issue to watch out for is the finalized accounting upon closure of the shipment (usually 30 days after they initially received the shipment; the contents tab of the shipment page will give you the expected date of closure when reconciliation will become available).
Seller Support will be of no assistance until the shipment is closed and in the interim the only reply you'll receive from them is to wait until the shipment is closed to submit a reconciliation request. To slightly put your mind at ease, the storage fees are charged based on what Amazon says they have in stock, so it's important to follow up on any discrepancies when the shipment closes.
Following up will also mitigate the final problems/questions you pose. Do not assume the issue will fix itself (you cannot assume anything on Amazon). Part of working FBA is knowing and understanding the (incredibly) complex system, and I recommend (re)watching the Seller University videos that cover FBA shipments. There you'll find all the information and documentation required to reconcile your shipment.
Good luck!
Seller_8heqgkI1NsVMF
You don't need to worry about this. Actuelly, this is quite normal. Just wait for a couple days and the number will be correct. I personally believe that amazom doesn't want to spend time to fix this small bug because I seen this for many times.
Seller_ayJ6igW7eKfhq
A few days ago, I encountered a similar issue where I sent 64 units, but the recipient received 65 units. However, after some time, it reverted to the normal 64 units. Please wait for a few more days.
Seller_yitSORjsQdQlM
This happens to us all the time. They either over or under count our units, or on multi-sku shipments they will add the quantity of one sku to the piece count of a different sku and say that they didn't get any of the other sku. Sometimes it works itself out, and sometimes it doesn't. There is no way to prove you sent what you sent, and Amazon will at a certain point starting dinging your shipping performance numbers. They never used to do this, but we had 4 shipments recently get dinged and there is nothing we can do about it. If you respond to the issue by telling them that you triple counted the units and that you are positive you sent the correct amount, they will reject your claim and keep the negative metric. Even if you sent them video evidence of you packing the box with the correct number of units, they will reject your claim and say that the units were counted correctly and that you sent the wrong amount. There is nothing you can do here.
Seller_y7K2usRrDUAe8
Fellow FBA seller here. You likely will be going through 4 phases:
Phase 1: Shipment change from receiving to closed and units are adjusted back down to your 100 sent units. Yay!
Phase 2: IF the shipment changed from receiving to closed but units located continue to show a discrepancy, you will be given the option for further investigation (Amazon SOMETIMES auto initiates this process for you as well). This is where Amazon looks for the missing/surplus unit internally.
Phase 3: IF phase 2 is complete and it continues to show surplus/missing. You will have the option to dispute by sending in invoices, packing slips, pictures, etc. to prove you send in the correct unit.
Phase 4: POST dispute, if there are still discrepancies, any units that Amazon doesn't have, any "extra" order will sit as pending for a very long time, and eventually disappear. How Amazon determines who gets or doesn't get the available unit, that's up to the black box. That is where you can open another support case to figure out reimbursement etc.
All in all, check often, check diligently.
For your reference, we send shipments with various unit counts across various ASINs. In our experience, our discrepancy typically ranges from 0.05% - 0.5% of our total units shipped.
Seller_iFsHzWds1kKaz
Unfortunately this is a common issue that the inbound team refuses to take accountability for. Our products consistently have babies while in-transit and those babies eat some of the other products in the same box. So our unit count is ALWAYS off. Like BUnique stated, no matter if you have an invoice, signed packing slip, or video, they will always point the finger at the seller and not hold themselves accountable.
KJ_Amazon
Hello @Seller_hhzeTeuyYj7IZ. I am following up on your report of 'extra' received units.
As some sellers mentioned, this is often a temporary error and is soon corrected.
I will keep a close eye on it and i guess just wait till it closes before i raise any issues with seller support.
Please let us know if you are still seeing the overage and have not seen a correction by next week.
Seller_eGsjMmuN9igqM
If you count it correctly, they just put the quantity in error. Eventually they will correct it. If it's really the quantity, you don't have to do anything.
Seller_d7gdfLOD8db11
Stop using AMAZON !!!! Use FBM is better, you control the inventory. FBA lost $1500 worth of product from us. Also we shipped 21 units to FBA and the 1st customer ordered 1 unit and received all 21 units
