We’re sharing this post with the seller community in good faith, so others are informed and aware.

We subscribed to a popular marketplace integration and reconciliation tool used by many Amazon sellers. The product was Evanik.

Initially, we liked the concept and hoped it would simplify our operational processes. Unfortunately, our experience turned out to be extremely disappointing and stressful.

Here’s what happened:

The tool repeatedly gave us inaccurate data – settlement mismatches, wrong return values, and confusing reconciliations.

Instead of reducing workload, it created more manual work and serious operational chaos for our team.

After trying to work with them for weeks and pointing out multiple issues, we made the decision to stop using the tool and requested a refund for the unused subscription period.

We were assured by their representative that a refund would be issued.

Since then, we’ve been completely ignored — no responses to emails, phone calls, or messages.

Shockingly, our team members have now even been blocked by them.

This isn’t just about money — it’s about how a business chooses to treat its customers after a sale.

As fellow sellers, we just want to say this:

Please be careful when choosing external software tools.

Ask about refund policies, support quality, and don’t be afraid to walk away if the platform doesn’t deliver.

We are now in the process of escalating this through proper legal and regulatory channels — but we felt it was important to inform the community.

If you’ve faced something similar, you're not alone.

Stay aware. Stay protected.

– A concerned seller