Saying I am out of budget, but I am not???
Seller Central shows that our account is active and healthy, yet Campaign Manager is saying that we are out of budget? We are at like 20% of our daily budget so we are definitely not over budget. I have to say that we have been extremely frustrated with Amazon, Amazon support, and their systems.
Saying I am out of budget, but I am not???
Seller Central shows that our account is active and healthy, yet Campaign Manager is saying that we are out of budget? We are at like 20% of our daily budget so we are definitely not over budget. I have to say that we have been extremely frustrated with Amazon, Amazon support, and their systems.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_AMijJsHRd0PxI,
It sounds like you’re looking at your campaign’s daily budget when you notice only 20% has been spent. Are your campaigns assigned to any portfolios? Portfolio budgets can limit total spend (even if individual campaigns have budget left) if the portfolio’s budget is set lower than the combined campaign budgets.
If that’s not the issue, double-check for budget rules (like schedule- or performance-based rules), as those can restrict spend as well.
Hope this helps!
Michael
Danny_Amazon
Hello @Seller_AMijJsHRd0PxI- and thank you for looking to the seller forums for some insight on managing campaign budgets.
I agree with the other seller in this thread that it sounds like a budget rule may be impacting spend. You can check by reviewing this page on budget rules, using this diagnostic troubleshooter to determine the status of your campaigns, and you may find value in reviewing this Advertising resource on optimizing your budget.
If you continue to experience issues with the budget application, I would recommend crating a case with our Amazon Advertising support team for campaign specific guidance!
Thanks very much,
Danny
