What do I need to do to delete an unreasonable review?
Hello @Glenn_Amazon
@Jim_Amazon
@Dougal_Amazon
@Quincy_Amazon
@Steve_Amazon
@Veronica_Amazon
@Tiff_Amazon
@Rose_Amazon
Our product is a touch pen for iPad. We've made it very clear that it's not compatible with the 10.5-inch iPad Pro in product photos, bullet points, and even A+ content. Includes instructions for checking device compatibility. However, the buyer still bought the product and left a 1-star review on the grounds that it was not compatible with the 10.5-inch iPad Pro. What's worse is that my product just launched and it's the first review. What do I need to do to get rid of this product listing destroyer.
This is a review from a Vine customer.
I reported it but the result came back as a non-violating review so it was not deleted.
This is clearly the buyer's fault, so why is the seller the one who suffers the consequences?
What do I need to do or do I have to accept and stop selling this product?
What do I need to do to delete an unreasonable review?
Hello @Glenn_Amazon
@Jim_Amazon
@Dougal_Amazon
@Quincy_Amazon
@Steve_Amazon
@Veronica_Amazon
@Tiff_Amazon
@Rose_Amazon
Our product is a touch pen for iPad. We've made it very clear that it's not compatible with the 10.5-inch iPad Pro in product photos, bullet points, and even A+ content. Includes instructions for checking device compatibility. However, the buyer still bought the product and left a 1-star review on the grounds that it was not compatible with the 10.5-inch iPad Pro. What's worse is that my product just launched and it's the first review. What do I need to do to get rid of this product listing destroyer.
This is a review from a Vine customer.
I reported it but the result came back as a non-violating review so it was not deleted.
This is clearly the buyer's fault, so why is the seller the one who suffers the consequences?
What do I need to do or do I have to accept and stop selling this product?
2 replies
Seller_qfaU98X780ZHA
@Glenn_Amazon
@Jim_Amazon
@Dougal_Amazon
@Quincy_Amazon
@Steve_Amazon
@Veronica_Amazon
@Tiff_Amazon
@Rose_Amazon
Quincy_Amazon
Hello @Seller_qfaU98X780ZHA
Thank you for posting your inquiry to the Forums.
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. I see that your case has been escalated in the thread you created here. Please continue to monitor that thread for updates.
Regards,
Quincy_Amazon
